Quality Improvement Investigator

About the role

The Quality Improvement Coordinator will support quality improvement activities related to monitoring, tracking, and follow-up oversight for incident management and audit functions. This includes corrective actions, monitoring, and improvement plans to enhance agency compliance. The position works closely with Operations on notification and monitoring of follow-up tasks to improve compliance.

Responsibilities

• Coordinates timely incident management and corrective action processes.
• Monitors incident management follow-up and communicates with Operations to ensure timely processing.
• Prepares, distributes, and submits IRC meeting minutes to IRMA and CEO within established regulatory timeframes to ensure compliance.
• Provides tracking and updates to operations leadership regarding documentation and follow-up necessary for incident completion, closure, and audit corrective actions.
• Assists with coordination of required incident regulatory requirements, including preparation of Incident Management subject letters and Reports on Actions Taken (OPWDD 148).
• Responds to and processes record requests in accordance with Mental Hygiene Law, HIPAA, and Jonathan’s Law.
• Assists incident investigators as needed (e.g., responding to OPWDD requests, transcription of interviews).
• Reviews new notable events and upgrades as appropriate.
• Reviews and closes notable events once completed by the operations team.
• Performs all other duties relevant to the position as assigned by supervisor.

Requirements

• Knowledge of OPWDD regulations, desired.
• Excellent reading, written, and verbal communication skills.
• Strong computer skills, including Microsoft Office products (Word & Excel) and Electronic Health Record systems.
• Excellent time management and critical thinking skills.
• Ability to work independently and collaboratively in groups.
• Ability to motivate others.

Qualifications

All experience and education requirements, except when mandated by federal, state, or local laws, may be waived at management’s discretion with approval from the Chief Operating Officer in collaboration with Human Resources.

• Associate’s degree in Human Services, Business, or a related field, preferred.
• Must be at least 18 years of age.

Physical Requirements

• Sedentary working environment.
• Ability to reach above shoulder level.
• Ability to turn/twist upper body.
• Able to use hands for repetitive fine manipulation, keyboarding, and typing.

Corporate Expectations

• Adhere to all CDS Life Transitions, Inc. policies and procedures.
• Uphold the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain all required certifications/training per State regulations and CDS policy.
• Reliable transportation.
• Act as a professional representative of CDS Life Transitions, Inc. in appearance, behavior, temperament, communication, language, and dress.