Quality Improvement Coordinator

Accountabilities

• Support quality improvement programs by coordinating initiatives, analyzing operational performance, and helping teams maintain high standards of service delivery.
• Work closely with leadership and cross-functional teams to identify improvement opportunities, develop educational resources, and ensure compliance with established requirements.
• Maintain knowledge of contracts, processes, and deliverables to support compliance and operational success.
• Collaborate with supervisors and operational teams to develop and maintain performance measurement systems and quality indicators.
• Support the creation of evaluation tools that generate quantitative and qualitative insights into performance and compliance.
• Analyze reports and performance data to identify opportunities for improving services, processes, and workflows.
• Aid in quality improvement studies, including Inter-Rater Reliability (IRR) reviews and other assigned assessments.
• Assist with the development and implementation of quality improvement plans, policies, procedures, and operational guidelines.
• Prepare quality summaries, performance reports, and data analyses for leadership review.
• Establish documented performance standards and identify areas requiring corrective action or improvement.
• Facilitate learning and development opportunities that promote a culture of continuous improvement.
• Collaborate with peer reviewer recruitment activities and assist with credentialing and invoice-related questions.

Requirements

• Experience in healthcare quality improvement, project coordination, and operational support.
• Strong analytical abilities and excellent communication skills.
• Ability to manage multiple priorities, work collaboratively across teams, and translate complex information into actionable improvements.
• Bachelor’s degree preferred in healthcare administration, health services management, public health, or a related field.
• At least 2 years of experience supporting software systems, reporting tools, data management, or system support activities.
• At least 2 years of experience coordinating projects, tracking deliverables, and providing operational support.
• General understanding of process improvement concepts and how to apply them in practical work environments.
• Strong verbal and written communication skills, with the ability to interact effectively with diverse audiences, including healthcare professionals and administrative teams.
• Excellent organization, prioritization, and workload management skills.
• Ability to analyze large amounts of information and identify trends, risks, and opportunities.
• Strong critical thinking and problem-solving capabilities.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, SharePoint, and Microsoft Power Platform tools.
• Ability to build and maintain productive relationships with internal teams, customers, vendors, and stakeholders.
• Knowledge of healthcare operations, audits, compliance processes, or quality improvement methodologies is a plus.

Benefits

• Comprehensive rewards package designed to support employees’ professional growth, financial security, and overall well-being.
• Fully remote work opportunity available across eligible U.S. locations.
• Competitive annual salary range of approximately $47,760 - $59,700, based on experience and qualifications.
• Comprehensive healthcare benefits, including medical plans and additional coverage options.
• Paid time off programs to support work-life balance.
• Retail savings opportunities.
• Educational assistance and opportunities for professional development.
• Corporate wellness programs and employee support resources.
• Opportunity to contribute to meaningful healthcare improvement initiatives that impact communities nationwide.