Quality/GMS Manager

Key Responsibilities

• Own and maintain the facilities GMS/QMS, including process governance, document control, and records management.
• Establish site/portfolio quality standards for facilities operations (hard/soft services) and ensure teams and suppliers follow them.
• Plan and lead internal audits and readiness activities for external reviews/certifications (as applicable); track actions to closure.
• Manage corrective and preventive actions (CAPA), including root cause analysis and effectiveness checks.
• Define and track facilities quality KPIs (examples: SLA completion, emergency work performance, customer satisfaction, budget accuracy, invoice cycle time) and provide recurring reporting and trend insights.
• (Facilities KPI examples are reflected in the Corrigo facilities dashboards content.)
• Facilitate management reviews and governance cadence; ensure risks, issues, and improvement actions are documented and closed.
• Drive continuous improvement initiatives (process mapping, standard work, waste reduction).

Required Qualifications

• Bachelor’s degree (or equivalent experience) in facilities management, engineering, operations, quality, or related field.
• Practical experience with audits, CAPA, and document/process control.
• Strong stakeholder management skills (operations, engineering, EHS, procurement/supply chain, finance).
• Strong analytical skills (KPI definition, dashboarding, trends, and action planning).

Preferred Qualifications

• ISO management system experience (quality and/or integrated management systems). (Facilities context reference: ISO-management system covering health and safety, environmental and quality.)
• Leverage Lean / Six Sigma certification (Green Belt/Black Belt) or equivalent continuous improvement experience.
• Experience in multi-site facilities operations and vendor-managed service models.
• Process design and standardization
• Audit planning and execution
• Corrective action management (CAPA)
• Stakeholder management and communication
• Training development and facilitation
• Data-driven continuous improvement