Quality Engineering Tech Specialist

Job Summary

We are seeking a Senior Quality Engineering Specialist to serve as a technical authority and quality enabler within production operations. This role is an elite individual contributor recognized for deep technical expertise in electronics and electro-mechanical repair who elevates quality, consistency, and technical discipline through hands-on leadership, mentorship, and standardization.

Essential Duties and Responsibilities

• Perform complex bench-level electronic and electro-mechanical diagnostics, refurbishment, and repair using advanced troubleshooting, rework, calibration, and validation techniques.

• Serve as the final technical escalation point for challenging, high-risk, or non-obvious repair issues.

• Diagnose systemic and intermittent failure modes, applying structured root cause analysis to drive repeatable, preventive solutions.

• Support resolution of complex quality issues that materially impact repair success, warranty exposure, or repeat failures.

• Serve as a technical mentor and coach, providing hands-on guidance, structured knowledge transfer, and real-time troubleshooting support to technicians.

• Develop technicians’ diagnostic reasoning, technical confidence, and adherence to quality standards, rather than simply providing answers.

• Support onboarding and ramp-up of newly hired technicians by accelerating skill development and technical independence.

• Act as a trusted technical presence within daily operations, reinforcing a culture of learning, accountability, and craftsmanship.

• Contribute to technician engagement and retention by supporting skill growth and professional development.

• Function as the recognized Subject Matter Expert for Radwell products, platforms, or technologies.

• Provide technical decision support for product performance viability, BER determinations, and warranty-related evaluations in partnership with Quality Engineering leadership.

• Collaborate with Quality and Operations teams to resolve repeat failures, warranty drivers, and systemic technical risks.

• Maintain deep, current knowledge of assigned product families, emerging failure modes, and evolving production techniques.

• Contribute to the development, refinement, and maintenance of work instructions, repair procedures, diagnostic guides, and training materials.

• Support formal and informal training initiatives, including development plans that strengthen technician capability and consistency.

• Identify knowledge gaps and proactively propose training, documentation, or process improvements.

• Reinforce adoption of standard work to improve quality, predictability, and repeatability across repair operations.

• Partner with Quality, Engineering, and Production teams to support daily technical needs, escalation management, and capability planning.

• Provide technical insight to support corrective actions, continuous improvement initiatives, and prevention-at-the-source efforts.

• Participate in improvement activities focused on quality, consistency, cycle time reduction, and waste elimination, with customer impact in mind.

• Share lessons learned and best practices to strengthen technical capability across operations.

Qualifications

• Advanced experience in electronics and electro-mechanical technical / repair work in a production or service environment.

• Demonstrated mastery of complex diagnostics, schematic interpretation, and advanced rework techniques.

• Proven ability to mentor, train, and influence technicians at multiple skill levels.

• Strong understanding of product economics, warranty impact, and quality metrics.

• Ability to balance hands-on technical work with coaching and operational support.

Knowledge, Skills & Competencies

• Expert-level electronic troubleshooting and repair capability.

• Strong coaching, mentoring, and knowledge-transfer skills.

• Root cause analysis and failure mode identification.

• Excellent verbal and written technical communication.

• Ability to influence without direct authority.

• High standards for quality, safety, and workmanship.

• Continuous improvement mindset with business awareness.

Education & Experience

• High School Diploma or equivalent preferred.

• Three to Five years related experience and/or training preferred.

• Associates degree in Electronics Technology, Electrical Engineering Technology, or a related technical/quality field preferred.

Bonus/Commission Plan

EOY of year bonus plan.

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM minimum. Additional hours may be required to support escalations or critical issues.

Physical Demands

• Occasional reaching/working overhead, stooping, kneeling, crouching, or crawling.

• Frequent walking.

• Continuous standing and repetitive hand motion.

• Lifting requirements include occasional lifting to 50 pounds, frequent lifting of up to 25 pounds and continuous lifting of up to 10 pounds.

Work Environment

• Dress attire is casual but professional in a warehouse setting.

• All employees are required to wear Security access card and encouraged to wear apparel with company logo.

• All employees must always adhere to Safety Policies.

• All handheld users are required to wear the appropriate belt/holster assembly while a unit is in their possession.

• Closed toe, hard soled shoes must be worn.

• Safety shoes are recommended.

Sensory Environment

• Employees must be able to verbally communicate and hear clearly to answer phones, respond to auditory alarms, and remain aware of robotic systems, forklifts, utility vehicles, and other personnel.

• Good visual acuity is essential to monitor the surrounding area for moving equipment and material transfers.

• This role requires walking throughout the production area and maintaining situational awareness through both hearing and sight to ensure movement and task completion.

Work Location

This position is located at 3401 Avenue E, Arlington, TX. View the Google Map in full screen.