Quality Engineering Manager

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

About the role

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Responsibilities

• Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams
• Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
• Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
• Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
• Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI-first approach
• Research and resolve people and project issues; provide recommendations; escalate to senior management as needed
• Lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards

Requirements

Minimum Qualifications

• Bachelor's degree in Computer science, Information technology or similar
• 3+ years of Quality Engineering experience with managing large enterprise programs
• 3+ years of hands-on experience implementing Test Automation framework
• 3+ years of hands-on experience in automation scripting with Selenium or Playwright
• 3+ years of experience in supporting release automation (CICD) and application performance testing
• 1+ years of experience in using GenAI & Agents to expedite functional and non-functional validation
• Willing and able to travel domestic/internationally (up to 10%)
• Listening, communication, partnership and negotiation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Previous airline experience
• Understanding of GenAI testing technologies
• CSTE or any other Test Automation related certifications
• Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO)
• Automation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API's, UI and Mobile applications
• Continuous Integration and Deployment: Harness/Github Actions or any other tools
• Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)

Pay

The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, vision, life, accident & disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges