Quality Engineering Manager, Amazon Devices, Quality & Lean

The Role

The Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality. As early as the concept phase of the product, the QEM will develop a risk assessment utilizing the NUD process (New, Unique, Different). This risk assessment will be comprehensive of lessons learned on previous products, along with technological, manufacturing and operational risks to the current design.

The successful candidate will establish quality goals and monitor performance, investigate the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action. Conduct quality lessons learned and institutes remedies to prevent re-occurrence of quality issues and possess a high sense of urgency when managing critical issues. This position also needs to onsite support NPI builds and drive build issues to closure with RCCA/8D. The candidate must be able to influence engineering teams for design improvements, with an emphasis on delivering robust RF & antenna solutions essential to beam forming, beam pointing, and beam steering.

Additional Responsibilities

In addition to the work done in the New Product Introduction (NPI) and Early Sustaining phase, the QEM will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company. In this role, you will:

• Understand the technology and functionality of consumer electronic products, and be able to assess the risk to a negative customer experience, so that it can be prevented during development.
• Be an expert in advanced quality methods and protocol.
• Guide cross-functional teams in Design for Quality initiatives.
• Utilize your comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience.
• Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make decisions that may be based on partial information.
• Understand detailed implications of choices and recommendations; be able to communicate recommended solutions to the product development team, all the way up through the executive level of the company.
• Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy.
• Create standards around which others will operate and build consensus.
• Ascertain specific quality related functional milestones during NPI phases.

Qualifications

• Experience in developing functional specifications, design verification plans and functional test procedures
• Bachelor's degree or above in Electrical or Mechanical Engineering, or Bachelor's degree or above in engineering, management, or technology
• Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others
• 5+ years of quality assurance engineering experience, or Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
• 2+ years of practice experience with statistical tools, strong with quality program management
• Familiar with NPI cycles and Product Development Process for consumer electronics industry
• Good understanding of electronic assembly processes mostly on consumer electronics
• Able to deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC
• Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk
• Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations
• Able to travel within China and South Asia Countries (including Vietnam)