Quality Engineer II – Failure Analysis

Responsibilities

• Perform detailed failure analysis on returned products (RMAs) using established procedures and product specifications
• Conduct functional, electrical, and mechanical testing to replicate and validate customer-reported issues
• Identify root causes and document findings in formal failure analysis and 4D reports
• Enter and manage failure analysis data within enterprise systems (e.g., Salesforce or equivalent)
• Communicate results clearly to internal stakeholders and customers, including conclusions and recommended actions
• Collaborate with manufacturing, design engineering, and suppliers when advanced analysis is required
• Support prioritization and processing of RMAs based on business needs and customer impact
• Maintain complete and accurate documentation, including test data and supporting evidence

Qualifications

• Bachelor's degree in the field of Engineering, “Electrical, Industrial, etc.”
• 3 (+) years of relevant professional level work experience preferred.
• Experience with root cause analysis methodologies (5 Whys, Fishbone, 8D/4D)
• Experience with RMA processes or customer complaint investigation
• Demonstrated ability successfully using electrical inspection and test equipment.
• Knowledge of ISO 9001.
• Knowledge of Error Proofing and related techniques.
• Knowledge of Lean/Six Sigma.
• Certified Quality Engineer (CQE) certification preferred.
• Additional relevant certifications including, but not limited to: ISO 9001, CMMI, CQA, ESD, etc.
• Prior work experience in a manufacturing environment.