Quality Engineer

Samsung SDI America Inc. · Auburn Hills, MI · 1 wk ago

On-siteQuality AssuranceFull-time

First Response: Provide immediate troubleshooting guidance and define action plans for field/in-line issues to ensure customer satisfaction.
On-site Support: Visit customer sites to address concerns, inspect purportedly defective products, and manage urgent issues at the front line.
Defect Analysis: Lead diagnostic testing strategies in collaboration with analytical teams to guarantee a quick response on field failure investigations.
Reporting: Provide continuous field activity reporting to Global HQ and international sites, provide critical feedback on site activities to the process and development team for continuous improvement.

RMA Process: Manage the Return Material Authorization (RMA) process, including approval, status tracking, and compensation for returned products.
Center Support: Provide technical training on new products before launch and manage inventory for complete products/solutions at the RMA center.
Field Technical Support Commissioning Support: Contribute technical expertise during and after installation, providing feedback on potential quality issues or defects.
Operational Support: Provide tech-support during commercial operation, including log data analysis, performance optimization, and maintenance guidelines.

Minimum Education: Bachelor's degree in Electricity, Chemical, or Materials engineering or relevant technical field.
Experience: Minimum 3 years of experience in a related field, customer-centric mindset, ability to communicate effectively, and hands-on experience in Energy Storage Systems or similar experience in utility and power, or renewable energy sectors.
Physical Abilities: Ability to perform physical activities, including lifting, carrying, and moving materials (up to 45lb).
Technical Knowledge: Experience in Li-ion Battery Technology and associated risks, ability to provide rapid technical response in dynamic environments, and comprehensive knowledge of technical investigation and analysis workflows for quality issue.
Travel: Up to +30% travel internationally.
Other: Valid US Driver’s license.

Experience in after-sales, solutions engineering, or similar role, in the li-ion/energy storage systems or automotive industry.
Experience in multicultural working environment.
Communication and presentation skills, with the ability to convey technical concepts and findings to both technical and non-technical audiences.
Strong technical background with expertise in renewable energy and/or battery systems, and the ability to quickly learn and adapt to new technologies.
Strong verbal and written communication skills in English (Korean is a plus but not required).

Education: Degree Level: Bachelors, Field: Electricity, Chemical, or Materials engineering or relevant technical field.
Prior Experience: Preferred Education: Degree Level: Bachelors, Field: Electricity, Chemical, or Materials engineering or relevant technical field.

Comply with requirements of the Quality Operating System (QOS) in accordance with ISO 9001:2008
Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems
Initiate preventative and continuous improvement actions relating to product, process and quality systems

Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor
Use of appropriate personal protective equipment (PPE) and safety systems
Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures
Absenteeism: Assist with the preparation of risk assessments
Incident Reporting: Report OH&S problems, report workplace hazards to the supervisor as soon as possible after they occur, report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident, lead incident investigations and implement corrective actions

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