Quality Engineer

What You’ll Do

• Own and govern business process management, including maintaining SOPs, process maps, and formal change control across the organization
• Drive continuous improvement initiatives (Lean, automation), identifying bottlenecks and leading cross-functional optimization efforts
• Lead quality management activities, including QMS development, NCR oversight, RCA/CAPA execution, and audit/compliance programs
• Monitor and analyze operational performance through KPIs, dashboards, and reporting, translating insights into actionable improvements
• Manage risk and quality governance, including maintaining a risk register, escalating critical issues, and facilitating Quality Review Boards
• Partner with commercial and operations teams to capture customer feedback (e.g., CSAT/NPS), resolve complaints, and drive service improvements

Keys To Your Success

• Business-critical processes are standardized, documented, and actively used, with high adoption and controlled change management in place
• Measurable improvements achieved in key KPIs (e.g., cycle time, defect rates, cost of poor quality, SLA adherence) through continuous improvement initiatives
• Effective QMS in operation, with timely closure of NCRs, strong RCA/CAPA execution, and successful audit outcomes with minimal repeat findings
• Clear, trusted reporting and dashboards in place, enabling leadership to make data-driven decisions and identify risks/opportunities early
• Service and operational risks are proactively identified, tracked, and mitigated, reducing quality incidents and business disruptions
• Customer feedback (CSAT/NPS, complaints) is systematically translated into process improvements, resulting in improved customer satisfaction and reduced repeat issues

Qualifications

• Bachelor’s in Engineering, Industrial Engineering, Quality, Operations Management, or related field
• Leverage Lean/Six Sigma certification/experience leading Kaizen or continuous improvement projects
• Experience in industrial services, equipment rental, energy solutions, or similar environment
• Hands-on experience with QMS, audit practices, RCA and CAPA processes
• Experience with NCR/issue-tracking systems and running RCA sessions
• Excellent stakeholder management, coaching and communication skills; comfortable presenting to senior leaders