Quality Engagement Advisor I-Part-Time

About the role

Job type: Part‑Time

University Clinical Health (UCH) is the only independent, physician‑led faculty practice plan of the University of Tennessee Health Science Center. UCH provides best‑in‑class clinical care through a network of 175+ providers across 19 specialties, serving the Mid‑South community. As a not‑for‑profit, non‑tax‑supported group practice, UCH is dedicated to medical excellence and community service.

The Quality Engagement Advisor I specializes in conducting initial health risk assessments for patients and providing information and support as needed. In this role, the advisor delivers guidance to patients, providers, and caregivers through inbound and outbound calls and supports the Care Management and Behavioral Health teams by assisting with patient assignments to Care Coordinators.

Responsibilities

• Conduct an initial health risk and needs assessment.
• Serve as a resource by assisting with plan‑of‑care activities and providing direction to patients.
• Guide patients toward regular contact with interdisciplinary care team members.
• Act in accordance with laws and procedures regarding patient confidentiality, release of information, the Americans with Disabilities Act, and other rights‑protecting statutes.
• Participate in the development, implementation, evaluation, and ongoing revision of initiatives to improve quality, continuity, and cost‑effectiveness of care.
• Work collaboratively with other departments and services to define and investigate areas of inefficiency and participate in process‑improvement initiatives.
• Ensure consistent data capture to identify trends or problems related to care delivery and potentially avoidable hospital readmissions.
• Assist with patient scheduling and transportation needs.
• Maintain strict confidentiality of client, company, and personnel information.
• Demonstrate a strong commitment to the mission and values of the organization.
• Perform other duties as assigned.

Core Competencies

• Ability to develop business relationships through close collaboration, partnership, engagement, and communication.
• Strong commitment to the mission and values of the organization.
• Exceptional organizational ability, speed, efficiency, and capacity to handle high call volumes.
• Analytic skills for outreach calls and coordination/prioritization of tasks.
• Willingness to engage in process and quality‑improvement initiatives to achieve organizational goals.

Requirements

• Minimum of a high school diploma (required).
• Medical Assisting Certification (CMA) – preferred.
• At least 1 year of experience working in a health‑related field (required).
• Experience working with Medicaid population – preferred.