Quality Engagement - Advisor I

Key Results Areas

• Conducts an initial health risk and needs assessment.
• Serve as a resource by assisting with plan of care activities and providing direction to patients.
• Guides patient toward maintenance of contact regularly to interdisciplinary care team members.
• Acts in accordance with laws and procedures regarding patient confidentiality and release of information, Americans with Disabilities Act, and other laws protecting rights.
• Participates in the development, implementation, evaluation, and ongoing revision of initiatives to improve quality, continuity, and cost effectiveness of care.
• Works collaboratively with other departments and services to define and investigate areas of inefficiency and participates in process improvement initiatives.
• Ensures consistent data capture to identify trends/problems related to the delivery of care and potentially avoidable hospital readmissions.
• Affixes with patient scheduling and transportation needs.
• Maintains strict confidentiality of client, company, and personnel information.

Core Competencies

• Demonstrates an ability to develop business relationships through close collaboration, partnership, engagement, and communication.
• Demonstrates a strong commitment to the mission and values of the organization.
• Exceptional organizational ability, speed, efficiency, and ability to function with high call volumes.
• Analytic skills to accomplish outreach calls and coordination/prioritization of tasks.
• Demonstrate effective willingness to engage in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives.