Jobs · Quality Assurance · Tennessee

Advisor - Organizational Quality

Memphis-Shelby County Schools · Memphis, TN · 1 mo ago
Quality AssuranceFull-time

Works under general direction to ensure that the charter school sector is in the top 25% of performance across the state and to support the Manager of Organizational Quality in meeting goals, reporting requirements, and logistical planning.

Responsibilities

  • Assist the Manager of Organizational Quality to keep the charter school sector on track to meet goals, fulfill all reporting requirements, and detail logistics for planned and unplanned visits.
  • Organize and archive data to sustain long‑term knowledge capacity of charter schools within the portfolio.
  • Serve as the District liaison to established charter schools, ensuring compliance with District operational standards, integrating schools into District‑wide programs, and troubleshooting issues.
  • Manage and organize cumulative data and reporting for historical archives.
  • Work cross‑functionally with District operational departments to help charter schools navigate District processes, procedures, and communications.
  • Provide professional development, training, and public presentations related to areas of expertise when directed.
  • Train charter school staff on District compliance for food service, SMS, insurance, retirement, internet access, equipment, and other requirements.
  • Conduct research, report writing, process streamlining, event planning, data analysis, and other charter‑school academic project‑management tasks.
  • Deliver real‑time customer service by receiving and responding to public inquiries, concerns, and complaints.
  • Liaise with various departments to ensure access to and quality of data in the District student information database.
  • Create project plans and timelines to support team priorities and goals.
  • Develop, schedule, implement, monitor, and evaluate programs, projects, and operations within the area of responsibility.
  • Conduct site visits to charter schools during the academic year to monitor compliance, address problem areas, and recognize achievements.
  • Participate in charter‑school processes such as authorization, amendments, and revocation as needed for historical data or review.
  • Assist charter school administration with state reporting requirements, budgets, financial report and audit reviews, and student information (enrollment and scheduling) compliance.
  • Research, compile, and prepare statistical, administrative, and financial reports (e.g., Educational Priorities Document).
  • Perform other related duties as assigned or directed.

Qualifications

  • Bachelor’s Degree from an accredited college or university in Business Administration, Public Administration, Organizational Management, or a related field.
  • Four (4) years of professional work‑related experience — or an equivalent combination of education and experience totaling eight (8) years.
  • Charter school experience is preferred.
  • Proof of education, training, and/or experience is required.
  • Degree equivalency: Bachelor’s Degree = 4 years plus required experience; Master’s Degree = 2 years plus required experience (Bachelor’s years must be included when a Master’s is required).

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