Quality Coordinator/Technical Specialist

Key Responsibilities

• Ensures effective operations of the department through coordination/integration of processes both interlaboratory and extra laboratory departments.
• Verifies the test procedures performed and establishes the laboratory's test performance characteristics, including the precision and accuracy of each test and test system.
• Evaluates test kits and/or equipment which may have application in the routine laboratory.
• Collects and analyzes data, providing appropriate written information for protocol evaluation and test interpretation.
• Compares present methodology to new or modified test methods to determine if the latter may be more appropriate for use in routine testing.
• Together with the Medical Director, recommends and develops new test procedures or modifies existing procedures for implementation in the routine laboratory.
• Demonstrates mastery of preventative maintenance in practical applications of a difficult nature.
• Develops, reviews, and updates written protocols, as needed, in the approved Vanderbilt Health laboratory procedure format.
• Assists operations of department when needed by troubleshooting instruments, performing bench assignments, and being a resource to the team.
• Ensures QC is performed and reviewed per policy.
• Assists in troubleshooting of out of range QC and PT.

Technical Capabilities

• Quality Assurance (Intermediate): Maintains an open mind and appreciation of the "big picture" rather than rushing to traditional or historical conclusions or approaches. Possesses sufficient knowledge, training, and experience to be capable of successfully demonstrating quality management techniques with a group without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others. Has made and facilitated improvements to business processes within the scope of project assignments. Consistently delivers superior products and services.
• Diagnostics Testing (Intermediate): Demonstrates proficiency of diagnostic testing in practical applications. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results.
• Technical Capability (Intermediate): Establishes the parameters for acceptable levels of analytic performance and ensures that these levels are maintained throughout the entire testing process from the initial receipt of the specimen, through sample analysis and reporting of test results. Reviews quality control procedures and proficiency testing results and investigates problems and alternative methods when necessary.

Core Accountabilities

• Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
• Problem Solving/Complexity of Work: Uses existing procedures, research, and analysis to solve standard job-related problems that may require some judgment.
• Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
• Team Interaction: Individually contributes to project/work teams.

Core Capabilities

• Serving Others with Compassion: Invests time to understand the problems, needs of others, and how to provide excellent service.
• Solving Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• Offering Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality: Performs excellent work, checks work quality before delivery, asks relevant questions to meet quality standards, shows eagerness to learn new knowledge, technologies, tools or systems, and displays willingness to go above and beyond. Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively: Demonstrates accountability, stewards organizational resources, makes data-driven decisions.
• Fostering Innovation: Generates new ideas, applies technology, adapts to change.

Position Qualifications

• Responsibilities: Medical Laboratory Scientist - American Society for Clinical Pathology (ASCP)
• Work Experience: Relevant work experience, experience level: 5 years
• Education: Bachelor's degree