Quality Coordinator

About the Company

Little Rapids Corporation (LRC) is a specialty paper manufacturer and converter of paper, film, cotton, and nonwoven materials. Headquartered in Green Bay, LRC is a privately held company with annual sales of over $200 million and 450 employees across three Wisconsin locations. The business operates two divisions serving healthcare, beauty, flexographic printing, and specialty paper markets: Rapids Green Bay (printed film, paper, and nonwovens) and Rapids Shawano (tissue, machine glazed, and wet crepe paper). Graham Professional manufactures and sells one-time use products into healthcare and beauty markets through national and regional distributors. Founded in 1947, LRC is guided by a strong, positive culture with a simple purpose: to bring together all people’s talents and energies to create an outstanding organization that delivers true value to customers. The company’s four core values—Care, Act, Learn, and Serve—guide all interactions, behaviors, expectations, and strategic initiatives.

About the Role

The Quality Coordinator supports the site’s quality management system by ensuring consistent product quality, compliance, and continuous improvement. This role acts as a key link between production and quality systems, helping to maintain standards, resolve issues, and support the effective execution of quality and compliance processes across the site.

Responsibilities

• Maintain and update quality documentation systems, including Certificate of Analysis (COA) records, specifications databases, SPC charts, test logs, and traceability/lot control documentation.
• Coordinate customer complaint and nonconformance processes, including issue identification, containment activities, investigations, root cause analysis, corrective/preventive actions, and escalation of quality concerns.
• Support production operations in real-time by assisting with quality-related issues, material evaluations, inspections, testing, and disposition of non-conforming products.
• Lead internal audits and serve as site representative during external audits.
• Conduct plant audits, Gemba walks, product inspections, and compliance checks while monitoring trends and supporting continuous improvement initiatives.
• Coordinate supplier quality concerns, raw material rejections, and corrective action follow-up activities.
• Support Food Safety, GMP, HACCP, ISO, FSC/SFI, and other compliance programs, including audit preparation and participation in third-party audits.
• Coordinate calibration and verification activities for quality testing equipment, gauges, and measurement systems.
• Collect and analyze quality data to support defect analysis, KPI reporting, verification of corrective actions, and operational improvements.
• Facilitate customer visits, new item setup activities, and cross-functional collaboration with Operations, Sales, Customer Service, and Supply Chain teams.
• Train employees on quality, food safety, and compliance requirements during onboarding and ongoing operational activities.

This is not an exhaustive list of duties or functions and may not necessarily comprise all "essential functions" for purposes of the ADA.

Requirements

• Associate degree in Quality Assurance, Manufacturing, Engineering Technology, or a related field required (Bachelor’s degree preferred).
• 3+ years of experience in a quality, manufacturing, or food safety role within a production environment.
• Experience supporting customer complaint investigations, structured problem solving, and corrective/preventive actions (CAPA).
• Working knowledge of ISO 9001:2015 and food safety management systems (GMP, HACCP, or equivalent) in a manufacturing setting.
• Experience with quality documentation systems, audits, inspections, and traceability processes preferred.
• Exposure to SPC, Lean Manufacturing, or continuous improvement tools preferred.

Skills

• Quality Management Systems (QMS)
• Food Safety (GMP, HACCP)
• ISO / FSC / SFI Compliance
• Nonconformance & CAPA Management
• Root Cause Analysis (RCA)
• SPC & Data Analysis
• Quality Audits & Inspections
• Traceability & Lot Control
• Documentation Control (SOPs, Specs, Work Instructions)
• Customer Complaint Resolution
• Production Floor Support
• Equipment & Gauge Calibration
• Continuous Improvement (Lean / Kaizen)
• Cross-Functional Collaboration

Physical Requirements

• Ability to work in a normal office environment, including sitting or standing for long periods, operating standard office equipment, carrying paper documents/files, reaching, bending, and speaking on the telephone.
• Ability to walk through the manufacturing plant while wearing required personal protection gear (e.g., hearing, eye, and foot protection, gloves, aprons).
• Ability to tolerate loud noise (up to 95 dB), extreme heat, cold, and dusty environments.