Quality Control Technician I

About the role

Impact Property Solutions has been serving multifamily properties since 1988, known for its outstanding customer service and quick installation of new flooring.

Responsibilities

• Execute specific inspections on flooring construction and installation activities on site.
• Develop, apply, and maintain quality requirements and standards for flooring and other construction projects.
• Design and implement methods for Quality Control and process improvements for testing and inspection.
• Promote and execute quality standards, inspection processes, test methods, quality plans, documents, and reports.
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.
• Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues.
• Communicate with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards.
• Work with account representatives in various departments to ensure that complete and proper information is provided for work assignments.

Qualifications

• A High School Diploma or GED equivalent is required.
• Experience working with multifamily property management companies is preferred.

Skills

• Foundational flooring construction, installation, and product knowledge, especially in wood, carpet, vinyl and tile flooring.
• Demonstrated ability to communicate, present data, and influence decision making cycles credibly and effectively at all levels of the organization.
• Ability to focus on details while managing multiple projects.
• Excellent listening, negotiation, and presentation skills.
• Positive attitude, self-motivation, drive, and determination.
• Bilingual in Spanish is preferred.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Demands

• The warehouse facility is not climate controlled and may experience extreme temperatures.
• Requires up to 8 hours of standing/walking (with breaks).
• Must be able to lift up to 40 pounds at times.
• Must be able to navigate warehouse and reach items both high and low.
• Must be able to travel and be in a vehicle for extended periods of time.