Quality Control Supervisor

Duties And Responsibilities

• Supervise daily quality operations, including inspection, testing, and documentation.
• Lead, train, and develop quality technicians in inspection techniques, procedures, and quality standards.
• Ensure compliance with internal quality standards, customer requirements, and industry regulations (e.g., ISO, ASTM), including adherence to the Quality Management System (QMS).
• Monitor, evaluate, and report on quality management system performance using key metrics such as customer defects, First Pass Yield (FPY), scrap, and cost of non-quality.
• Analyze product data, process parameters, and production trends to ensure consistent, high-quality output.
• Determine appropriate inspection and testing requirements utilizing statistical methods and quality tools.
• Lead and conduct internal audits; support external audits, inspections, and certification activities.
• Review plant conformance to standards and lead periodic quality performance reviews with plant leadership.
• Investigate non-conformances, deviations, and customer complaints; drive root cause analysis using structured methodologies (e.g., A3, 5 Whys, Fishbone).
• Implement and monitor corrective and preventive actions (CAPA) using PDCA methodology to ensure effectiveness and sustainability.
• Drive continuous improvement initiatives using Lean, Six Sigma, and other structured problem-solving techniques.
• Ensure products and services are fit for purpose and meet all customer, legal, environmental, and quality requirements.
• Collaborate with Production, Engineering, R&D, and other departments to resolve quality issues and support new product development.
• Maintain accurate quality documentation, records, and reporting systems to ensure traceability and compliance.
• Prepare and present routine quality performance reports and insights to plant and senior leadership.
• Build strong relationships with internal stakeholders to drive alignment and continuous improvement in quality performance.
• Auxiliary duties as assigned.

Required Knowledge/Skills/Abilities

• Strong knowledge of quality systems and standards (ISO 9001, ASTM, etc.).
• Proficient in quality tools such as SPC, FMEA, Root Cause Analysis, CAPA.
• Familiarity with ERP and QMS systems; ability to analyze data and generate reports.
• Excellent communication, leadership, and problem-solving skills.
• Detail-oriented with strong organizational and time management abilities.

Education and Experience

• Associate or Bachelor’s degree in Quality, Engineering, Manufacturing Technology, or a related field.
• 3–5 years of experience in a manufacturing quality role; experience in building materials is a plus.
• Prior supervisory or leadership experience strongly preferred.