Quality Control Specialist

About the Role

The Quality Control Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion to ensure consistency nationwide through proper roof repairs and the application of WTI products.

Responsibilities

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.
• Provide a variety of technical and application training sessions in both field and shop settings.
• Provide hands-on application training and supervision of roof coatings and installation.
• Attend pre-construction meetings on large projects and be present at job start-ups to discuss proper execution of the scope of work.
• Visit projects at specific intervals to assess completed work and provide direction or corrective advice.
• Perform pre-final inspections to ensure the project has a zero-punch list and final inspections when needed.
• Conduct pre-project field inspections and technical support, including:
  • Peel tests
  • Product testing
  • Product recommendations
  • Proper product installations
• Perform post-project completion inspections to ensure quality workmanship and proper utilization of materials.
• Provide product diagnostic support to prevent misuse of products.
• Conduct roof inspections, providing written reports and photo documentation.
• Conduct on-site safety audits to ensure compliance with safety requirements and consult with the safety team as needed.
• Review and train on large warranty adjustment projects over ten (10) man days.
• Communicate professionally with Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.
• Complete daily reports including DTAs, Safety Audits, Truck Audits, and QC Inspection Reports as necessary.
• Complete weekly/monthly activity reports as requested.
• Support the region as needed when weather conditions prevent daily job responsibilities.
• Facilitate training in a classroom setting.
• Perform all other Quality Control Inspection related tasks or training as assigned by the manager.
• Travel predominantly within assigned territory and nationally when needed; complete and submit expense reports on a timely basis.

Requirements

• OSHA 30 training.
• Strong roofing or building science mechanical aptitude.
• Prior experience in a field service leadership role.
• Practical computer application literacy (including Microsoft Office Suite and internal business systems).
• In-depth technical understanding and extensive hands-on knowledge of product applications.
• Intimate knowledge of WTI’s product line.
• Self-motivation to manage a high level of independence in an autonomous role.
• Strong work ethic and ability to multitask.
• Experience working with various types of technology and software.
• Valid driver’s license and a clean driving record.