Jobs · Customer Service · New York

Quality Control Specialist

Signet Jewelers · New York, NY · 5 mo ago
On-siteCustomer Service$22–$25/hrFull-time

Key Responsibilities

  • Technical Inspection
    • Stone Setting: Verify the security of all stones (prongs, bezels, channels). Ensure stones are level, properly oriented, and free of chips or "gray" areas.
    • Metal Finishing: Inspect for porosity, scratches, tool marks, or uneven polishing. Ensure plating (e.g., Rhodium) is uniform and high-luster.
    • Structural Integrity: Check hinges, clasps, and jump rings for functionality and durability. Ensure the piece meets specified weight and dimension requirements.
    • Hallmarking: Confirm that metal fineness stamps (e.g., 14K, 18K, PT950) and trademarks are clear and accurate.
  • Process & Compliance
    • Workflow Monitoring: Perform "In-Process QC" to catch errors during the wax or casting stage to minimize metal waste and labor loss.
    • Technical Drawing Alignment: Compare the finished physical product against CAD renderings or "Special Order" instructions to ensure 100% accuracy.
    • Lab-Grown/Natural Screening: Use detection equipment to verify that melee and center stones match the diamond parcel specifications.
  • Reporting & Feedback
    • Defect Tracking: Maintain logs of common failures (e.g., casting porosity or loose stones) to identify training needs for the bench jewelers.
    • Reject Management: Clearly communicate reasons for rejection to the production team and oversee the "re-work" process.

    Required Skills & Qualifications

    • Proven industry experience: 2 year minimum
    • Expert Eye: High proficiency using a 10x loupe and microscope for extended periods.
    • Technical Knowledge: Deep understanding of jewelry construction, including soldering, laser welding, and various setting styles (Pavé, Micro-set, etc.).
    • Industry Standards: Knowledge of GIA/IGI grading standards and precious metal tolerances.
    • Detail Obsession: Ability to spot microscopic flaws that could affect the long-term wearability of the piece.

    Pay

    Base pay $22-$25/hr **Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

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