Quality Control Specialist

Summary

The Quality Control Specialist ensures compliance with all established standards in order to meet customer expectations. He will participate in all process improvement activities and validate all changes to ensure their effectiveness, efficiency, and compliance with legal and contractual requirements.

Essential Duties and Responsibilities

• Prepare correspondence, reports of inspections or investigations, and recommendations for action.
• Develops, implements, and maintains the project Quality Control Plan.
• Analyzes defects and negative performance trends to determine root causes of problems.
• Develops and documents corrective action plans in coordination with task area managers or supervisors.
• Conducts surveillance and monitors implementation and effectiveness of corrective action plans.
• Collects, analyzes, and reports performance metrics.
• Conducts quality control inspections to assess and ensure compliance and conformity with contract specifications and procedures.
• Document standardized work instructions in coordination with task area managers and supervisors.
• Provide briefings and presentations to top management regarding quality control inspections and initiatives.

Supervisory Responsibilities

This position does not have supervisory responsibility.

Qualifications

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Determining causes of operating errors and deciding what to do about it.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to communicate information and ideas in writing so others will understand.
• The ability to apply general rules to specific problems to produce answers that