Quality Control Specialist

About the role

We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients.

Key Responsibilities

• Conduct on-site inspections of packing, loading, unloading, and overall move execution
• Ensure all work meets company policies, customer expectations, and safety regulations
• Monitor crews in real time, offering support and resolving issues as they arise
• Deliver constructive feedback and on-the-spot coaching to moving crews
• Provide exceptional customer service and de-escalate issues professionally when needed
• Serve as a key point of contact for clients during move execution, especially high-profile individuals
• Maintain accurate records of job visits, client feedback, and quality metrics
• Collaborate with dispatch and operations to address issues and improve processes
• Identify recurring problems and recommend improvements to training or procedures
• Support new crew member training on quality standards, safety, and professionalism
• Generate reports if and when needed on the field performance

Qualifications

• Prior experience in quality audit the moving industry, consumer service, or hospitality is needed
• Moving experience required
• Strong customer service skills; ability to remain calm, courteous, and solution-oriented
• Must be comfortable dealing with high-net-worth and VIP clientele
• Clean driving record and valid driver's license (company vehicle provided)
• Excellent communication skills (verbal and written in English)
• Proven ability to assess team performance and give effective feedback
• Physically able to be on-site, including walking, lifting, and evaluating loading processes
• Strong organizational and problem-solving skills
• Strong attention to detail
• Tech-savvy and comfortable with basic reporting tools and mobile communication

Pay

Salary depends on the level of role and experience: $23/h - 35/h

Schedule

This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability.

Department

Operations

Locations

Chicago

Remote status

Hybrid