Quality Control Specialist

About the role

The Quality Control Specialist is responsible for performing inspections of products at all stages of production to ensure the highest possible quality standards before sending the finished projects off to the customer. They are required to ensure that production is maintaining quality products manufactured by Printing and Mailing Services before, during and after the production has taken place.

Responsibilities

• Foster communication and create relationships with all staff.
• File and maintain physical and/or digital records regarding, but not limited to, jobs and error occurrences.
• Provide analysis of information regarding but not limited to jobs and error occurrences.
• Monitor the overall effectiveness of the Project Management, Prepress, and Production teams.
• Provide the management team feedback, observations, and compiled data so that they may make the adjustments necessary to assure client satisfaction.
• Daily check of the overall quality of as many jobs as possible that leave Printing and Mailing Services.
• This will be done in the following ways:
• Checking to ensure merges happen correctly (when applicable)
• Checking artwork for consistency, margin, bleed, and layout.
• Checking hard proofs and first run samples for accuracy.
• Checking color and quality throughout the print’s duration.
• Checking the cuts, folds, and tabs in the finishing process
• Checking for correct insertion and adherence to postal regulations.
• Resolve errors by finding where they occurred in the process and referring them to the appropriate manager.
• Create SOPs in conjunction with the management team in order to prevent errors from reoccurring.
• Adhere to department SOP and University policies and procedures.
• Strictly adhere to Liberty University policies, representing the University in an exemplary manner.

Qualifications and Credentials

• Basic knowledge of the Microsoft Office Suite.
• Ability to lift up to 50 lbs.
• High School Diploma required.
• 0-2 years’ experience.
• Good attention to detail and communication skills.

ABILITIES AND COMPETENCIES

• Communication and Comprehension: Utilize verbal and written communication to effectively convey information. Understand, speak, and write English to convey messages and correspond in an articulate and professional manner. Possess public communication skills to represent Liberty University professionally.
• Problem Solving: Intuitively able to reason, analyze information, and apply judgment to solve problems of both a routine and complex nature.
• Organizational Skills: Strong organizational skills to manage and analyze information.

WORKING CONDITIONS

• Work Environment: The main office is a climate-controlled mail shop setting. It is well lighted, and the noise level is moderate to high. The warehouse area attached to the normal working environment is not climate controlled and can vary from 30°F to 110°F. There can be high levels of dust and other irritants.
• Driving Requirements: If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.