Quality Control Specialist

About the role

The Quality Control Field Specialist is responsible for overseeing and continuously improving quality standards across warehouse and field installation operations. This role owns quality control programs, inspection frameworks, reporting, and corrective action processes to ensure all installations meet company standards, manufacturer specifications, and safety requirements. The QC Field Specialist partners with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations. 20%
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues. 20%
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation. 15%
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality. 10%
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance. 10%
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development. 10%
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership. 10%
• Ensure quality procedures align with safety standards and company policies; identify risks and escalate systemic issues proactively. 5%

Requirements

• Associate’s degree or