Quality Control Specialist

About the role

The Quality Control Specialist ensures that all commercial and agricultural purpose loans are documented, boarded to the core, and serviced properly according to loan approvals, internal policies, procedures, and compliance regulations through regular auditing.

Responsibilities

• Review and monitor Adverse Action files for procedural and regulatory compliance.
• Review and monitor HMDA (Home Mortgage Disclosure Act) loans for procedural and regulatory compliance.
• Review and monitor CRA (Community Reinvestment Act) loans for procedural and regulatory compliance.
• Conduct daily post-audit reviews of all originated and renewed commercial and ag loans to ensure executed loan documentation aligns with loan approvals.
• Perform daily new note audits per FDICIA to ensure loans are accurately set up in the core system.
• Conduct daily file maintenance reviews per FDICIA, including interest rate changes.
• Assist with bank audits and exam requests by providing documentation, research, and review support.
• Stay educated on lending regulations to ensure current and future reviews, monitoring, and audits are compliant.
• Remain knowledgeable about related departments' processes and procedures, including Underwriting, Loan Production, Loan Service, Loan Closing, and Imaging.
• Collaborate with associates in related departments to maintain strong working relationships.
• Review and stay knowledgeable about bank products and services; refer customers to other personnel for cross-selling opportunities.
• Complete all annual bank security and compliance training.
• Adhere to bank security, compliance, and policy guidelines for retail/commercial loan areas.
• Maintain confidentiality of customer information at all times.
• Perform other duties as assigned or requested.

Requirements

• Associate’s degree in Finance, Accounting, Business, or a similar field, or a minimum of 5 years of work experience in loan servicing, loan processing, loan closing, underwriting, banking, or a related field.
• Well-developed interpersonal and communication skills (verbal and written).
• Strong accounting/math skills with precision in financial calculations.
• Demonstrated ability to represent the organization professionally.
• Proven problem-solving skills with the ability to make independent decisions.
• Strong organizational skills to prioritize multiple competing tasks in a fast-paced environment.
• Excellent attention to detail and follow-up skills.
• Ability to take initiative and ownership of work.
• Proficiency in Microsoft Office Suite and willingness to learn new software.
• Ability to maintain confidential customer information.
• Ability to read, write, understand, and speak English clearly.

Preferred Qualifications

• Bachelor’s degree or 5 years of commercial loan processing, servicing, underwriting, or compliance experience.
• Knowledge of commercial and agricultural loan documentation.
• Familiarity with banking regulations and compliance requirements.