QUALITY CONTROL SPECIALIST AND CONTRACT SPECIALIST - 40002800

About the role

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Department: GENERAL SERVICES. Date Posted: OCTOBER 1, 2026. Closing Date: OPEN UNTIL FILLED. Position Number: 40002800. Job Type: FULL-TIME, (37.5 HOURS, NONEXEMPT).

Responsibilities

• Works with Purchasing and Legal staff to ensure development and implementation of contracts and contractual performance measures in areas to which assigned; participates in the development of contracts and service agreements.
• Performs field inspections of county buildings and properties to ensure compliance with maintenance standards; inspects and reviews work on building and grounds projects to monitor compliance with contract requirements.
• Implements and oversees implementation of janitorial, building maintenance and related construction contracts as assigned by the Director; verifies contractual obligations are met by the contractors (or sub-contractors); evaluates performance and implements recommendations to improve performance.
• Initiates work orders or activates orders already in the system to address service problems and ensure building maintenance needs are corrected in a timely manner.
• Identifies and responds to service requests and complaints; follows up to ensure department standards are met; recommends actions to maintain and improve customer service standards.
• Determines fiscal contract requirements and prepares budget recommendations for the Director.
• Advises and assists in implementation of contracts to ensure the financial and legal terms are met; assesses and evaluates the timeliness and completion of contract provisions; assists the contractor with input from various county agencies during the performance of the contract.
• Prepares regular written report to the General Services Director on the status of repairs, work, coordination of efforts, and other information regarding the reviews.
• Designs and implements a schedule and process, including recommending forms and procedures necessary to maintain quality and customer satisfaction of General Services’ maintenance and repair delivery.
• Works closely with the Fire Marshal’s Office and other relevant agencies to coordinate and conduct annual inspections, ensuring compliance with applicable safety regulations and requirements.
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