Quality Assurance and Quality Control Specialist

About MCU

At Municipal Credit Union, we believe in fostering a vibrant culture that encourages growth and mutual support among our members and team members alike. For over 100 years, we've been dedicated to providing accessible financial solutions to a diverse community of over 600,000 individuals. Our mission is to assist hardworking New Yorkers in building prosperous futures, and we strive to embody this commitment through our core values and innovative services.

Overview

The Quality Assurance and Quality Control (QA/QC) Specialist plays a crucial role within Risk Management, focusing on evaluating the quality, accuracy, and regulatory compliance of operational activities across the credit union. This role involves reviewing and validating transactions, assessing the appropriateness of decisions, and ensuring that all processes and outcomes align with established standards.

Responsibilities

• Perform risk-based QA/QC reviews and ongoing monitoring across key operational areas, including lending, collections, deposit operations, retail operations, member contact center, and member support functions.
• Review and validate transactions, account activities, and operational processes to assess accuracy, completeness, and compliance with internal policies, procedures, and regulatory requirements.
• Evaluate the appropriateness of decisions made by the First Line of Defense, ensuring actions taken are reasonable, supported by adequate documentation, and aligned with established standards.
• Assess the quality, completeness, and sufficiency of supporting documentation, ensuring that all actions and decisions are clearly documented and traceable to source information.
• Execute testing using risk-based sampling methodologies, prioritizing higher-risk activities and identifying both isolated errors and systemic issues.
• Identify, document, and classify findings, including control gaps, documentation deficiencies, and compliance issues, and assess their potential risk impact.
• Analyze results across reviews to identify trends, recurring issues, and emerging risks, and provide insights to support continuous improvement and risk mitigation.
• Prepare clear, concise, and evidence-based QA/QC reports that summarize testing performed, findings identified, and associated risk considerations for management review.
• Maintain standardized QA/QC workpapers and documentation to ensure all reviews are consistent, complete, and audit-ready.
• Track and monitor the status of identified findings and corrective actions, and validate that remediation efforts are effectively implemented and address the root cause of the issue.
• Escalate significant, high-risk, or systemic issues to QA/QC management in a timely manner.
• Collaborate with business units to communicate findings, clarify discrepancies, and provide recommendations, while maintaining independence from operational ownership and decision-making.
• Support compliance testing activities, internal audits, and regulatory examinations by providing QA/QC documentation, testing results, and supporting evidence.
• Stay current on applicable regulatory requirements, internal policies, and industry best practices to ensure QA/QC activities remain relevant and effective.
• Perform additional duties and special projects as assigned.

Requirements

• Bachelor’s degree required; advanced degree or relevant certifications (e.g., Six Sigma, QA/QC, Risk, Compliance) preferred.
• Minimum of 2 years of experience in quality assurance, quality control, compliance, or operational risk within financial services; credit union or banking experience strongly preferred.
• Knowledge of QA/QC methodologies, including control testing, risk-based sampling, and operational review techniques.
• Understanding of applicable regulatory frameworks, including but not limited to NCUA, NYDFS, CFPB, and BSA/AML requirements.
• Strong analytical skills with the ability to assess processes, evaluate documentation, and identify inconsistencies, errors, or control gaps.
• Strong attention to detail with the ability to maintain accuracy in high-volume environments.
• Effective written and verbal communication skills, with the ability to clearly document findings and support conclusions with evidence.
• Ability to manage multiple reviews and priorities while meeting deadlines.
• Exercise independent judgment and appropriately challenge or validate business decisions while maintaining professional working relationships.
• Experience with data analysis tools, reporting tools, or QA tracking systems preferred.

Why You'll Be a Good Fit

Our Core Values are deeply ingrained in everything we do, guiding us towards excellence and inclusivity. To be a great fit, you should embody these values and bring a passion for achieving results, agility, integrity, belonging, and ownership to the table. We're committed to creating a workplace where everyone feels valued and empowered to contribute their best work.

Pay and Benefits

The pay range for this position is between $66,700-87,120 annually. Actual base pay offered may vary based on various factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits include Medical, vision, dental, life, and disability insurance, flexible paid time off, and 11 paid holidays annually.

Equal Opportunity Employer

Municipal Credit Union is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.