Quality Control/Mission Support Specialist

About the role

Abacus Technology is seeking a Quality Control/Mission Support Specialist to provide image processing, large‑format photographic printing, file troubleshooting, file archive, and customer support for the eMITS program at Johnson Space Center. This is a full‑time position.

Responsibilities

• Develop, apply, revise, and maintain quality standards for final inspection of print products and digital imagery in accordance with NASA standards and contractual requirements.
• Assist in reviewing and evaluating print and digital products and implement corrective action as needed.
• Collaborate with customers to identify specific product needs and develop appropriate material solutions to meet those requirements.
• Support daily work order tracking, status updates, customer engagement, and metric tracking.
• Provide troubleshooting for image files.
• Operate image systems such as printers, film scanners, and other digital imaging tools; provide image distribution via internal and external websites, Box, and servers.
• Prepare and submit weekly and monthly reports, procedure updates, and other documentation required by NASA.
• Provide mission imagery support, including manning the Orion Electronic Still Camera Console (OESC) during Artemis flights and processing and delivering downlinked imagery to mission support teams.

Qualifications

• 10+ years experience in photography and digital imaging.
• Bachelor’s degree in a related field.
• Experience with Adobe Creative Suite.
• Proficient in digital imaging applications, file management (including file audits, image transfers, archiving, image resolution), ink‑jet printers, and color‑management software.
• Strong communication skills and demonstrated leadership ability.
• Ability to prioritize work orders and support workflow management across the entire team.
• Proficient in Microsoft 365, Office, SharePoint, and Box.
• Occasional travel required.
• Must be a U.S. citizen and eligible for a U.S. government security investigation and classified information access.