Quality Control Manager - Metals/Industrial

About the role

Join an industry-leading manufacturer of tubing, conduit, and related solutions that help customers improve safety, efficiency, and performance across multiple industries. This company is seeking an experienced Quality Manager to lead plant-level quality initiatives, drive continuous improvement, and serve as a key technical liaison for customers. Apply today to learn more. Client DetailsOur client is a leading manufacturer of metal-formed and fabricated products, located in the southern suburbs of Chicago. Driven by a commitment to innovation, safety, and sustainability, they continuously invest in solutions that enhance infrastructure while creating a positive and rewarding environment for their employees.

Responsibilities

• Oversee daily Quality department operations across manufacturing and shipping functions while supporting continuous improvement initiatives at the plant level.
• Provide leadership and direction to the Quality team to ensure evolving customer quality expectations and requirements are met.
• Lead and maintain documentation for customer complaint investigations, including root cause analysis and corrective actions.
• Conduct and document investigations into product and component nonconformances to identify underlying causes and preventive measures.
• Enhance customer satisfaction by proactively reducing quality issues and minimizing customer complaints.
• Partner with the Value Stream Manager to develop and deliver training related to quality standards, measurement equipment, quality notifications, procedural updates, and related topics.
• Maintain robust process control systems that emphasize built-in quality practices and reduce internal defects and rework.
• Perform regular internal quality system audits to verify compliance with ISO 9001:2015 requirements and ensure ongoing effectiveness.
• Develop competency-based qualification programs for incoming Quality Assurance Technicians and track proficiency using a skills matrix.
• Manage customer relationships and address product compliance matters with regulatory and certification agencies, including UL and CSA.
• Analyze and communicate quality performance metrics and trends to plant leadership and management teams.
• Support cost-reduction efforts and operational improvement projects through the application of quality methodologies and tools, including FMEA, SPC, Gage R&R, process capability studies, Pareto analysis, Lean, and Six Sigma techniques.

Requirements

• Bachelor's degree, technical/engineering degree preferred.
• Experience with metal fabrication, steel, heavy industrial manufacturing a big plus.
• 5-7+ years of quality management experience - leading both engineers and techs/inspectors.
• Experience and willingness to be out on the floor daily, interacting with various teams.

Qualifications

• Strong knowledge of metrology, GD&T, inspection methods, blueprint reading, etc.
• ISO9001 QMS Management experience - audits, standard work, process improvement etc.