Quality Control Manager - Delivery & Installation (Final Mile)

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Duties And Responsibilities

• Ensure all delivery teams are properly qualified, documented, and checked in prior to daily route departure; proactively resolve credentialing, compliance, equipment, or readiness issues that could impact service execution.
• Conduct ride-alongs, drive-behinds, and installation checks to evaluate delivery, installation, and customer service performance.
• Ensure deliveries and installations are completed in accordance with customer requirements, company standards, and quality expectations.
• Maintain required records, contractor documentation, and performance reporting.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, Operations Management, Construction Management, or a related field is preferred.
• Minimum of two (2) years of experience in transportation, logistics, final mile delivery, appliance installation, or related operations.
• Minimum two (2) years of experience supporting appliance delivery and installation operations required.
• Experience working with independent contractor delivery and installation teams is preferred.
• Valid driver's license is required. Must meet company vehicle insurance requirements.

Skills And Abilities

• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Operates with a customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Ability to represent the company in a professional manner.
• Excellent organization, communication and problem-solving skills.
• Ability to work under minimal supervision and with a strong sense of self-motivation.
• Ability to lead and manage a team.
• Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands

• Work is primarily performed in a climate-controlled environment.
• Occasionally requires work performed in a non-climate-controlled warehouse or outside environment.
• Requires sitting, walking, and standing.
• Occasionally requires bending and stooping.
• Occasionally requires standing and walking for long periods of time.
• Ability to lift and stack items weighing up to 30 pounds over head, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet.
• Occasional ability to climb ladders, stairs, and ramps and perform generally heavy labor in various weather conditions and temperatures.
• Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data.
• Requires the use of clear speech communicated to others and understanding the speech of another person.
• Requires the ability to see details of objects within close range.