Quality Control Lead Supervisor (2233)

About the role

Under the direction of the Director of Quality – North America, the Quality Control Lead Supervisor is a senior‑level position responsible for overseeing day‑to‑day quality control activities and leading technician and lab teams to ensure smooth quality processes. The role handles escalated quality issues, coordinates team schedules, supports training and development, oversees team performance, and maintains compliance with established quality standards while supporting HellermannTyton’s Quality and EHS certifications.

Responsibilities

• Manage outgoing and incoming shift transitions, ensuring quality events are communicated, escalated as appropriate, and seamlessly supported across all shifts.
• Provide direction and agenda items for quality shift meetings, covering event escalations, hold tickets, and common quality focus.
• Set priorities for shift production control teams based on production planning, customer complaints, hold processes, and controlled shipping needs.
• Develop and maintain a bench of qualified candidates to address daily staff shortages and sustain designated staffing levels for production control teams.
• Monitor and approve escalation activities for Back Tracking, Red Stamp, and Hold Ticket processes to confirm proper execution.
• Support escalated quality concerns and coordinate resolution with production and engineering.
• Ensure production control teams maintain schedules that provide appropriate quality coverage, including necessary overtime.
• Develop and assign training plans for new quality team members, maintain records, and support ongoing development.
• Continuously monitor team performance, conduct process audits, reinforce good performance, identify improvement opportunities, and manage disciplinary actions as needed.
• Oversee investigations of escalated accountability concerns, ensure root‑cause identification, define and complete corrective actions, and manage repeat‑occurrence escalations/disciplinary processes.
• Handle employee‑relations concerns from production control teams before escalation is required.
• Oversee time and attendance, conduct performance/competency evaluations, maintain competency/training logs, and provide feedback, motivation, and disciplinary actions for all assigned personnel.
• Define and maintain appropriate staffing levels to support production control and testing needs in accordance with specified Control Plans.
• Participate in Red Bin reviews to ensure proper disposition decisions for hold tickets generated by production control.
• Lead Red Stamp review activities based on production control escalations, confirm decision making, or facilitate activities for overturned/denied Red Stamp status.
• Represent the quality control function by reporting internal nonconformances (hold tickets) during daily huddle meetings.
• Define and maintain job descriptions for roles within the area of responsibility.
• Define, maintain, and control documentation required for effective production control and testing processes.
• Establish goals and objectives with designated personnel, create achievement plans, perform status reviews, and approve completions.
• Ensure personnel making “subjective” visual decisions are properly trained, tested, and qualified to make suspect and nonconformance decisions.
• Perform and/or supervise Hold Ticket, Backtracking, and Deviations processes.
• Support the quality element of daily huddle meetings as needed.
• Complete material certifications when required.
• Assist in maintaining HellermannTyton’s certifications by supporting corporate policies, procedures, work instructions, and required documentation.
• Other duties as assigned.

Skills

• Proficiency in MES, SQC PAC, and JDE systems.
• Strong computer skills, including Microsoft Word and Excel.
• Ability to read and interpret engineering drawings and blueprints.
• Excellent communication and interpersonal skills for cross‑functional coordination.
• Highly organized with strong record‑keeping and prioritization abilities.
• Strong math skills and high attention to detail.
• Ability to operate lab equipment and interpret testing results.

Requirements

• High school diploma or equivalent (required).
• 5+ years of experience in a quality assurance role in manufacturing or a related industry (required).
• Leadership or team‑coordination experience (required).
• Ability to lift, push, and pull up to 50 lb.
• Good vision and color identification for inspections.
• Willingness to work non‑standard hours and respond to shift demands.
• Ability to stand for 6–8 hours per shift.
• Demonstrated leadership ability with mentoring experience preferred.