Quality Control Laboratory Manager - Richmond, VA

About the Organization

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

About the Role

As a Quality Control Laboratory Manager in Manufacturing, you will be responsible for the management and control of all daily operations in the QC Lab. You will manage staff that manufactures, processes, and performs testing on pathogen-reduced platelet blood products for release to area hospitals for patient use. In this role, you will oversee management and control of all daily manufacturing and logistics operations, including all staff, assigned volunteers, budgets, environment, and work processes. You will ensure compliance with federal, state, Red Cross directives, and regional policy, procedures, and regulations.

Responsibilities

• Manage laboratory staff and volunteers, including hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and enhance operational success and compliance.
• Serve as a resource for supervisors on complex technical issues.
• Ensure all functions are performed following all applicable regulatory policies and procedures to meet customer needs promptly.
• Ensure compliance with state and federal regulations, regional policies, and procedures; coordinate the implementation of new or revised tests, procedures, and equipment with SOPs, CFR, and OSHA regulations.
• Ensure laboratory training and annual competency assessments are completed in compliance with established guidelines in the ARC training system; may act as a trainer for department-specific curricula.
• Manage and evaluate workflow, distribution routes, and processes to ensure efficient and streamlined manufacturing to meet customer demand and required timelines cost-effectively.
• Participate in documenting, investigating, troubleshooting, communicating, and preventing recurrence of department problems, concerns, and complaints; lead suspect product investigations.
• Perform supervisory review of documents; may be responsible for tracking, trending, and analysis of laboratory data and report generation.
• Serve as a departmental expert on applicable computer systems; responsible for the accuracy of computer and physical blood component inventories.

The aforementioned responsibilities describe the general nature and level of work and are not an exhaustive list.

Requirements

• Bachelor's degree in an applied science required.
• 5 years of related experience with laboratory experience.
• 3 years of supervisory or management experience required or equivalent combination of education and experience.
• Good communication skills and the ability to interact with diverse customers.
• Good computer skills and proficiency in Microsoft suite (Outlook, Excel, Word, PowerPoint).
• Must meet state and CLIA requirements.
• Knowledge of blood products and supplies and the ability to use a wide variety of lab/medical equipment preferred.

Preferred Qualifications

• MT (ASCP) certifications or equivalent is a plus.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM. Flexibility to work and engage with employees across all shifts in a 24/7 operation is required. Must be able to train on first shift for approximately 6-8 weeks.

Pay

$92,000+ depending on relevant experience.

Location: Richmond, Virginia