Quality Control Field Technician (Contract)

Key Responsibilities

• Perform product hardware installations for first fit “pilot” customers and projects requiring travel up to 90% monthly.
• Self-manage what is needed for each job: inventory, tools, travel, and familiarity of products to be an expert on hardware installation and performance.
• Perform software-to-hardware commissioning and firmware updating to manufacturer specifications.
• Perform field inspections on materials, products, and processes to verify quality and compliance with regulatory standards, specifications, and client requirements.
• Conduct routine testing (e.g., visual inspections, measurements, sample collection, etc.) on-site to monitor product quality and identify potential issues early in the process.
• Document and report any deviations from product quality standards and escalate them to the appropriate personnel.
• Ensure trailer manufacturer activities adhere to product safety and quality protocols.
• Monitor trailer production processes to ensure product compliance with quality control procedures, standards, and industry best practices.
• Affiliate in performing corrective actions or recommend improvements when non-conformities are identified.
• Data Collection and Reporting: Record and maintain accurate, up-to-date field data, test results, and inspection reports in the company’s database. Prepare daily, weekly, and monthly reports summarizing product findings, trends, and any issues discovered during inspections. Compile statistical analysis and make recommendations for product quality improvements.
• Client Interaction: Serve as the primary point of contact for clients during on-site quality control activities. Provide exceptional customer service by addressing client questions and concerns regarding quality or compliance issues. Ensure that client specifications are met and document any changes or modifications needed during the project. As needed, train customer resources to be able to perform QC activities themselves.
• Equipment Calibration and Maintenance: Ensure all testing equipment is calibrated and properly maintained for accurate field testing. Conduct routine checks and troubleshooting of equipment to ensure functionality.
• Compliance and Safety: Adhere to all safety standards and protocols while on-site to ensure a safe working environment for oneself and others. Ensure compliance with local, state, and federal regulations related to quality control and testing processes.
• Training and Support: Provide training and guidance to FleetPulse Support Team, ensuring they understand quality control procedures and the performance and expectations of the product. Provide input on installation documentation. Stay updated on new QC techniques, industry trends, and regulations by attending relevant training and professional development activities.

Required Qualifications

• High school diploma or equivalent.
• Proven experience in quality control, field inspections, or related technical field. Minimum five years.
• Strong understanding of vehicle hardware aftermarket installations, product fit/form/function quality, CAN/J1939 signal decipher, and electronics testing.
• Familiarity with trucking industry trailer operations and safety specifications.
• Basic knowledge of calibration and maintenance of testing equipment and tools.
• Excellent written and verbal communication skills. Proficient with Microsoft Office programs or equivalent methods to record and report jobs.
• A positive, can-do, solutions-oriented attitude. Self-motivated drive to relentlessly problem solve and resolve stakeholder issues.