Quality Control Analyst - 17220

Responsibilities

• Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA)
• Evaluate and monitor quality of documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure to Navy Federal
• Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
• Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations
• Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
• Ensure quality through data integrity and risk management
• Stay abreast of applicable changes in the industry, as well as, federal regulations, and state laws and understand impacts or changes to processes
• Agile and flexible to changes whether driven by industry, investors, company, or department initiatives/mandates
• Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
• Monitor corrective action to ensure prompt, consistent, and effective remediation
• Research escalated issues as needed and determine or collaborate with team on the resolution
• Gather, analyze, and synthesize data for presentations and reports
• Assist in ensuring a compliant Quality Control Program
• Maintain clear and organized documentation in relation to quality and noted deficiencies identified
• Perform other duties as assigned

Qualifications

• Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
• Basic knowledge or experience of the industry
• Basic knowledge of credit union, and/or lending or banking principles, systems, policies and techniques
• Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
• Effective customer service focus and relationship management skills
• Effective skill using innovative thinking to solve problems and facilitate the decision-making process
• Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced word processing, presentation software and spreadsheet skills
• Effective research, analytical, and problem-solving skills
• Knowledge of operational and regulatory risk controls, concepts, and practices
• Basic knowledge of Navy Federal’s functions, philosophy, operations, products