Quality Control Analyst - 17220
Description
To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities.
Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures.
Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements.
Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements.
Maintain and update quality control procedural manuals, job aides, and tools.
Qualifications
- Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
- Basic knowledge or experience of the industry
- Basic knowledge of credit union, and/or lending or banking principles, systems, policies and techniques
- Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
- Effective customer service focus and relationship management skills
- Effective skill using innovative thinking to solve problems and facilitate the decision-making process
- Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced word processing, presentation software and spreadsheet skills
- Effective research, analytical, and problem-solving skills
- Knowledge of operational and regulatory risk controls, concepts, and practices
- Basic knowledge of Navy Federal’s functions, philosophy, operations, products