Quality, Compliance & Accreditation Manager

Centro De La Familia provides outpatient behavioral health services for families and individuals of all ages. The program offers counseling and therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts, and trauma from sexual, emotional and/or physical abuse. Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

About the role

Under the direction of the Senior Vice President you will lead quality management, accreditation, regulatory compliance, licensure, credentialing, and performance improvement activities across assigned programs. You will provide oversight and coordination of organization-wide quality initiatives, including accreditation readiness, staff training programs, safety and compliance activities, provider enrollment and registration processes, and ongoing regulatory requirements. You will serve as a subject matter expert and project lead for CARF accreditation, AHCCCS compliance, NPI management, licensure renewals, and related quality functions across Arizona, New Mexico, and other assigned service areas. You will partner with program leadership to implement continuous quality improvement strategies, ensure regulatory compliance, mitigate risk, and support operational excellence throughout the organization.

Responsibilities

• Provide direct supervision, coaching, and performance management for a team of Quality Specialists including conducting one-on-one supervision, staffing, and corrective action as needed.
• Participate in selection, hiring, onboarding, training, development, and performance evaluations.
• Make recommendations regarding promotions, disciplinary actions, and employment status changes in partnership with leadership.
• Monitor workload distribution and ensures equitable workload management.
• Ensure staff compliance with policies, documentation requirements, and program timeframes.

Requirements

• Bachelor's degree in a related field and four (4) years of quality management, compliance, accreditation, or healthcare operations experience, including three (3) years of experience coordinating quality management, accreditation, provider enrollment, compliance, licensure, credentialing, or regulatory functions within healthcare, behavioral health, human services, or a related environment.
• Experience within behavioral health, integrated healthcare, managed care, or human services environments preferred.
• Experience with CARF accreditation, AHCCCS provider enrollment, ADHS, NPI management, Medicare, Medicaid, licensing processes, or similar regulatory and accreditation requirements preferred.
• Valid Arizona driver's license and ability to meet insurability requirements if travel is required for the position.
• Experience and commitment to working with multiethnic, multicultural, low-income populations.
• Excellent attention to detail, analytical, and problem-solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft Teams).
• Proven supervisory and effective leadership skills.
• Excellent documentation and clinical skills.
• Proven ability to follow up and meet deadlines.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues that a leader faces during the workday.

Benefits

Full-time employee’s benefits include:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

Pay

$70,000-$80,000 DOE

Location: 6850 W. Indian School Road, Phoenix