Quality Assurance, Training & Change Management Analyst

Core Responsibilities

• Develop test plans, test scripts, and test cases for new system implementations and enhancements. Validate business requirements and execute functional, integration, regression, and end-to-end testing. Coordinate User Acceptance Testing (UAT) activities with business stakeholders. Track and manage defects and verify production readiness. Ensure adherence to QA standards and methodologies.
• Develop training materials, user guides, job aids, and process documentation. Deliver instructor-led and virtual training sessions. Support onboarding and user adoption initiatives. Maintain knowledge repositories and training content.
• Support change management planning and execution. Develop communication strategies for deployments and enhancements. Conduct readiness assessments and identify adoption risks. Coordinate stakeholder communications and feedback collection.
• Participate in release planning and deployment readiness reviews. Support go-live activities, communications, validation, and stabilization efforts.
• Ensure adherence to SDLC, governance, audit, and documentation standards. Support SOX controls, audit evidence gathering, and quality reviews.
• Track quality, adoption, training, and release metrics. Analyze trends and recommend improvements to processes and governance practices.

Qualifications

• Experience: 3–6 years of experience in QA, Change Management, Business Systems Support, Training, Business Analysis, or related IT roles. Experience supporting enterprise applications and structured SDLC environments.
• Technical Expertise: SDLC, QA methodologies, UAT, Release Management, Change Management, Documentation, and Training Delivery. Experience supporting Salesforce, SAP, Snowflake, Power BI, Microsoft 365, and related enterprise platforms.
• Certifications (Preferred): Prosci Change Management Certification, ISTQB Foundation, ITIL Foundation, Salesforce Associate or equivalent.
• Soft Skills: Strong communication and presentation skills. Excellent organizational and documentation capabilities. Analytical problem-solving mindset. Ability to work effectively across business and technology teams.

What Success Looks Like

• High-quality releases with reduced production defects. Strong user adoption and training effectiveness. Compliance with governance, SDLC, and audit requirements. Improved operational excellence and stakeholder satisfaction.

Pay

Base Salary: $70,000.00-$80,000.00 per year
Annual Bonus: 5% of base salary, based on company and individual performance

Benefits

• Medical insurance Dental insurance Vision insurance Wellness Program 401k Matching HSA/FSA LifeLock Identity Theft Protection STD/LTD Life Insurance Tuition Reimbursement ESOP (Employee Stock Ownership Plan)