Quality Assurance Technician (Peterson Space Force Base)

Responsibilities

• Inspect and verify subcontracted and in-house work for on-time completion and adherence to established quality standards including quality of repairs such as plumbing, electrical, appliance, carpentry, vinyl tile, flooring repairs and landscaping.
• Cook up and maintain relationships with the military partner inspectors to ensure that completed work complies with the established standards.
• Proactively inspect homes at the completion of each trade to minimize deficiencies at final inspection.
• Coordinate with military partner inspectors to ensure that established standards are met.
• Understand the quality criteria for pass, pass with conditions and fail.
• Professionally negotiate with military partner inspectors to ensure consistent, compliant inspections as defined through life, health, safety and pass with condition criteria.
• Coordinate with department manager to schedule and execute deficiency corrections to ensure successful COM inspections minimizing impact to residents.
• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators.
• Coordinate with technicians and supervisors to ensure that identified deficiencies are corrected and reinspected in a timely manner to ensure compliance.
• Perform basic maintenance of property including, but are not limited to cleaning, painting, interior/exterior decorating and lawn / heating / air systems maintenance.
• Produce Quality Control Reports based on random sampling and inspection of services.
• Monitor WO After COM and other service reports for trends.
• Research customer complaints and surveys for resolution and trending.
• Aid in determining and assessing resident-caused damages.
• Responsible for receiving purchase orders (POs) and closing Work Orders (WOs).

Requirements

• A high school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Demonstrated skills or experience in general maintenance or construction.
• Basic competency in carpentry, plumbing, electrical, HVAC or appliances.
• Experience with mobile devices and computer systems such as Microsoft Office.
• Ability to manage multiple assignments and tasks and work under pressure.
• Ability to build and maintain relationships with multiple stakeholders.
• Strong communication and conflict resolution skills.
• Superb attention to detail.

Qualifications

• Carpentry, painting, plumbing, electrical, HVAC, or appliance certifications (preferred).
• Proficiency with property management software such as Yardi (preferred).

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Variety of Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability
• Basic Term Life Insurance and AD&D
• optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families