Quality Assurance Technician

Qualifications

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Computer - Is computer literate and can utilize Microsoft office software; Possesses office equipment knowledge.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remembers others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

Responsibilities

• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Developing quality standards, conducting tests, and identifying issues in the production of our products or services.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• Exhibiting thoroughness and consistency when conducting quality control, testing, and audits.
• Being proactive in non-conformance prevention and maintaining a desire to help the organization to consistently achieve high quality and service expectations.
• Ensuring the overall job performance meets the satisfaction of the Quality Control Supervisor/Management Representative.
• Assisting with nonconformance Return Material Authorization (RMA) investigations and continuous improvement initiatives.
• Assisting in updating RMAs in the ERP system when requested by a manager.
• Attending scheduled meetings and training sessions as needed to support quality control activities and employee development.
• Conducting customer-specific, routine quality control and testing as identified on production tickets and checklists.
• Conducting testing and collecting production performance data as needed in support of non-routine quality control checks.