Quality Assurance Technician

Location: San Jose, CA • Duration: 12 months • Schedule: 40 hours/week, 1st shift • Pay rate: $20–$30/hr • Employment type: W2 contract (US citizens, GC holders, OPT EAD, or CPT only)

About the role

Responsible for assisting in the implementation and monitoring of customer product complaints. Reviews and processes customer product complaint records, ensuring documentation compliance with established and formalized procedures. Works on semi-routine assignments where the ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work and detailed instructions on new assignments. Performs work independently with minimum supervision.

Responsibilities

• Reviews and processes customer product complaints daily.
• Performs tasks of moderate complexity within planned schedules and timelines.
• Contributes to the completion of milestones associated with specific projects.
• Ensures discrepancies are corrected and properly documented in the complaint quality record and monitoring systems (e.g., SharePoint or Excel).
• Interacts effectively at various levels of the organization.
• Verifies work done by peers.
• Provides guidance to associates or other functions to ensure compliance with Quality System Requirements.
• Keeps abreast of basic compliance requirements in own area of work and complies with those requirements.
• Participates in training on regulatory issues affecting own area of work; brings compliance questions/issues to the attention of management.
• Follows established client procedures assigned in their training system.
• Participates in problem-solving as needed.
• Reports quality issues to Manager, QA.
• Works effectively in multiple complaint management systems.
• Performs other related duties and assignments as required.

Requirements

• Minimum of a High School Diploma or GED.
• Minimum of 1 year of experience in a medical device environment.
• Minimum of 1 year of experience in customer product complaints.

Skills

• Effective interpersonal skills.
• Effective analytical and problem-solving skills.
• Effective organization and planning skills.
• Demonstrated ability to multitask.
• Excellent communication and writing skills.