Quality Assurance Supervisor

About the role

Prudential Overall Supply is seeking a Quality Assurance Supervisor to lead quality initiatives within our industrial laundry operations. This hands‑on leadership role serves as the site‑level quality leader, ensuring compliance, driving continuous improvement, and maintaining the highest standards of product and process quality. The supervisor partners closely with plant operations and corporate quality to ensure consistency, compliance, and performance across all quality systems.

Responsibilities

• Serve as the primary point of contact for all quality‑related matters at the plant level.
• Lead and develop site quality efforts in alignment with corporate Quality Assurance standards.
• Act as the on‑site extension of the corporate QA function, ensuring consistency across locations.
• Provide guidance and training to supervisors and plant staff on quality expectations and standards.
• Maintain and support ISO 9001 certification compliance.
• Lead internal audits, inspections, and documentation processes.
• Ensure accurate and complete recordkeeping for all quality‑related activities.
• Identify gaps, implement corrective actions, and track resolution to completion.
• Prepare reports summarizing audit findings, trends, and improvement actions.
• Analyze production processes to identify quality risks and inefficiencies.
• Lead root cause analysis and corrective/preventive actions (CAPA).
• Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
• Partner with operations to improve workflow consistency, efficiency, and output quality.
• Oversee all quality control activities, including incoming materials inspection, in‑process checks, and final product verification.
• Investigate quality issues, non‑conformances, and customer complaints; implement sustainable solutions to prevent recurrence.
• Partner with the General Manager and plant leadership team to improve operational performance.
• Act as the voice of quality in daily production meetings and decision‑making.
• Collaborate with procurement, vendors, and corporate teams on quality‑related matters.
• Conduct supplier evaluations and audits as needed.

Qualifications

• Bachelor’s degree in a technical or related field preferred.
• 2+ years of experience in Quality Assurance or Quality Control in a manufacturing or processing environment.
• Experience supporting or participating in ISO audits and certification processes (ISO 9001 strongly preferred).
• Knowledge of quality systems, root cause analysis, and continuous improvement tools.
• Strong analytical and problem‑solving skills with a hands‑on approach.
• Ability to influence and communicate effectively across all levels of the organization.
• Highly organized, detail‑oriented, and results‑driven.

What Success Looks Like in This Role

• Strong audit performance with consistent ISO compliance.
• Reduction in quality issues, rework, and customer complaints.
• Improved process consistency and operational efficiency.
• Effective collaboration with plant leadership and corporate QA.

Pay

Competitive Pay – Your time and hard work are valued.

Schedule

Consistent Schedule – Monday through Friday.

Benefits

• Comprehensive Benefits Package – Medical, Dental, and Vision coverage.
• 401(k) with Company Match.
• Profit Sharing – When we do well, you do well.
• Paid Time Off – Vacation, holidays, and sick time.
• Tuition Reimbursement.
• Paid Life Insurance.
• Uniforms Provided.
• Employee Discounts.
• Career Growth Opportunities – We promote from within.

About Prudential Overall Supply

Since 1932, Prudential Overall Supply has been a leader in uniform and textile rental services. We provide best‑in‑class solutions including uniform rental, lease, and purchase programs across a wide range of industries. Our long‑tenured employees and strong customer relationships are the foundation of our continued success.