Quality Assurance Supervisor

About the role

Bigelow Tea, the number one specialty tea company in the United States, is a family-owned and operated business and a Certified B Corporation. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability, and supporting our communities. We pride ourselves on caring for each employee and fostering an environment that inspires positive contributions every day.

Responsibilities

• Lead the facility's Food Safety & Quality programs, ensuring compliance with Bigelow standards and regulatory requirements.
• Serve as the site's SQF Practitioner and oversee HACCP, Food Safety, and Quality systems.
• Partner with Production, Maintenance, Warehouse, and Corporate Quality teams to promote a culture of food safety and continuous improvement.
• Lead internal audits and support customer, regulatory, and third-party audits.
• Investigate quality issues, identify root causes, and implement effective corrective and preventive actions (CAPA).
• Manage non-conforming materials, quality holds, and product disposition decisions.
• Train and coach employees on food safety, GMPs, sanitation, and quality expectations.
• Monitor quality performance metrics, analyze trends, and recommend improvements.
• Maintain accurate quality documentation and ensure compliance with SQF, FDA, and other applicable requirements.
• Supervise Quality and Sanitation team members and contribute as a member of the plant leadership team.

Requirements

• Experience in Food Safety and Quality within a food or beverage manufacturing environment.
• Working knowledge of HACCP, SQF, GMPs, FDA regulations, and food safety systems.
• Strong problem-solving and root cause analysis skills.
• Excellent communication skills and the ability to build effective working relationships across departments.
• A team player who leads by influence, communicates effectively, and builds trust across the organization.
• Experience leading audits, corrective actions, and continuous improvement initiatives.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• HACCP and PCQI certification (or willingness to obtain within one year of hire).
• Experience as an SQF Practitioner.
• Supervisory or leadership experience in a food manufacturing environment.
• Bachelor's degree in Food Science or a related field (or equivalent combination of education and experience).