Quality Assurance Supervisor

Essential Duties And Responsibilities

• Supervise, schedule, and support QA Technicians to ensure full QA coverage across all shifts.
• Maintain active floor presence to verify real-time compliance with food safety, quality, and operational requirements.
• Serve as the on-site QA authority during daily production activities and in the absence of the Sr. QA Manager.
• Coach, train, and mentor QA Technicians in inspection procedures, documentation accuracy, and GMP compliance.
• Promote and enforce a proactive food safety culture in alignment with company policies and cGMP requirements.
• Collaborate with Production, Sanitation, and Maintenance to drive compliance and resolve food safety and quality concerns.

Food Safety & Quality Systems

• Ensure compliance of all QA activities with HACCP, FSMA, SQF/BRC (as applicable), and internal programs.
• Oversee execution and verification of key programs including environmental monitoring, allergen controls, sanitation verification, and pre-operational inspections.
• Ensure all out-of-spec conditions are properly identified, documented, and escalated in a timely manner.
• Document all QA documentation (batch records, deviation reports, pre-op inspections, hold/release forms, etc.) to ensure completeness, accuracy, and compliance with internal and regulatory requirements.
• Support document control activities, ensuring records are properly completed, filed, and readily retrievable.

Performance Monitoring & Continuous Improvement

• Track, analyze, and report quality performance metrics (KPIs such as holds, complaints, audit findings, and deviations).
• Participate in root cause analysis and ensure corrective and preventive actions (CAPA) are implemented and verified for effectiveness.
• Identify process improvement opportunities and communicate findings to QA and plant leadership.
• Support cross-functional teams in resolving quality and food safety issues.

Audit & Regulatory Support

• Support preparation and execution of customer, regulatory (FDA), and third-party (SQF/BRC) audits.
• Serve as a QA representative during audits and provide documentation and responses as needed.

Decision-Making Authority

• Authorized to place product on hold and stop production in the event of food safety or quality concerns.
• Responsible for escalating deviations and risks to the QA Manager and plant leadership.
• Accountable for ensuring corrective actions are implemented and verified for effectiveness.