Quality Assurance Specialist - Wellness Center

About the role

The People Concern is funded through the Los Angeles County Department of Mental Health (LAC DMH) and LA Care to deliver Mental Health and Enhanced Care Management (ECM) services. These programs provide mental health treatment, case management, and care coordination to individuals experiencing homelessness, transitioning into permanent supportive housing, or residing in permanent housing.

Responsibilities

• Enter data into the Electronic Health Record (EHR) and funder systems in accordance with The People Concern and funder policies and procedures.
• Create and maintain quality control activities (tracking document submissions, interpreting statistical information, generating reports, etc.) to ensure compliance with funder expectations.
• Ensure compliance with LAC Department of Mental Health and LA Care ECM standards by verifying all documentation accuracy within client charts.
• Completion of all documentation audits/data review/other in accordance with The People Concern, Department of Mental Health and LA Care ECM policies and procedures including but not limited to: Assessment/Intake/Annual/Discharge/Other packets, Quality Assurance Audits, etc.
• Using the audit tool, do regular quality checks on charts per department procedures, including monthly quality assurance reviews and ensure all corrections are done in a timely manner to enhance quality improvement in mental health and health and wellness programs.
• Communicate audit findings, Department of Mental Health/ LA Care ECM compliance requirements and upcoming changes with program staff.
• Generate reports, perform data analysis and follow up on corrective action with program(s).
• Avoid administrative tasks such as assisting in administrating the EHR, Exym, obtaining and/or checking Medi-Cal eligibility verification when needed, supporting data collection for the agency, meeting established timeline standards, adhering to The People Concern personnel policies, attending and participating in agency and department trainings and meetings, collaborating and consulting effectively with all levels of staff in Clinical Quality Assurance, Finance, Health and Wellness, Mental Health and any other staff/programs to ensure adherence to policies and procedures, answering daily questions from all staff regarding Electronic Health Record (Exym), workflow questions, etc., and providing support in the preparation for, and completion of any state or regulatory audit or site visit.

Qualifications

• High School Diploma or GED or Equivalent
• Knowledge of documentation requirements for respective funding sources, specifically Medi-Cal, Enhanced Care Management, LAC DMH preferred.
• Strong communication and interpersonal skills- written, verbal, non-verbal, with a team building and supportive approach.
• Time management skills as it relates to prioritization, delegation, overseeing multiple competing projects and the ability to effectively manage one’s own time.
• Proactive and results driven self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
• Excellent data management skills.
• Possess attention to detail, ability to be thorough and accurate.
• Must possess a valid California Driver’s license and maintain an insurable driving record.
• Able to work on-site in programs utilizing a high-tolerance, harm reduction service model and to engage effectively with clients experiencing multiple and complex barriers to care.

Preferred Qualifications

• Bachelor’s Degree
• Knowledge of Electronic Health Record (Exym)
• Experience with working in a community mental health setting.