Quality Assurance Specialist - Spring Valley, IL

As part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About Us

Since 1907, Marmon/Keystone, LLC (a Marmon Holdings/Berkshire Hathaway company) is a well-established player in the metals distribution sector, renowned for its consistent delivery of top-tier metal products and unparalleled customer service. Marmon/Keystone, LLC is comprised of 350+ full-time employees spanning over 20 locations throughout the US, Canada, and Mexico. We are committed to optimizing, standardizing, and modernizing every aspect of our operations. Our mission is to drive excellence through innovation and efficiency, creating a workplace where growth knows no bounds. Our average employee tenure of 15 years reinforces our commitment to our employees’ career success and personal fulfillment.

Responsibilities

• Quality Operations & Compliance
  • Serve as the site's primary quality representative supporting daily warehouse and processing operations.
  • Perform incoming, in-process, and final product inspections using standard inspection equipment.
  • Verify conformance of cut-to-length tube, pipe, and bar products to customer specifications.
  • Support processing operations including band saws, cold saws, rotary cut-off equipment, and outsourced value-added processing.
  • Manage nonconforming material, quarantine inventory, containment activities, and disposition recommendations.
  • Conduct product and process verification activities to ensure compliance with customer requirements.
  • Perform layered process audits, Built-In Quality (BIQ) audits, warehouse audits, and process compliance reviews.
  • Support Material Review Board (MRB) activities and disposition decisions.
• Customer & Supplier Quality Support
  • Investigate customer complaints and validate returned material.
  • Coordinate supplier nonconformance activities and corrective actions with mills and outside processors.
  • Support customer audits, supplier audits, and quality system assessments.
  • Review customer drawings, specifications, purchase order requirements, and quality documentation.
  • Assist with customer qualification activities including PPAPs, FAIs, ISIRs, deviations, and customer-specific documentation.
  • Participate in customer and supplier meetings as required.
• Problem Solving & Continuous Improvement
  • Lead or facilitate Root Cause Analysis (RCA) activities using structured problem-solving methodologies.
  • Support implementation and verification of Corrective and Preventive Actions (CAPAs).
  • Issue Quality Alerts and communicate lessons learned throughout the facility.
  • Participate in Lean, Continuous Improvement, and Built-In Quality initiatives.
  • Support reduction of customer claims, COPQ, rework, scrap, and processing errors.
  • Assist with development of visual work instructions and standardized work.
• Quality Systems & Administration
  • Maintain quality records within ERP and Quality Management Systems.
  • Process customer claims and supplier quality documentation.
  • Maintain calibration records and support the site's gage control program.
  • Assist with internal audits and ISO 9001 compliance activities.
  • Support document control and quality record retention requirements.
  • Complete customer surveys, supplier questionnaires, and compliance documentation.
  • Maintain inspection records, quality metrics, and reporting dashboards.
  • Support ERP master data initiatives as assigned.
• Inventory & Operational Support
  • Perform inventory verification and stock quality checks.
  • Verify product identification, traceability, labeling, certifications, and packaging requirements.
  • Support timely disposition of quarantined inventory.
  • Work with Operations to improve throughput while maintaining product quality.
  • Identify opportunities to eliminate waste and improve process consistency.
• Cross-Functional Collaboration
  • Partner daily with Operations, Customer Service, Sales, Supply Chain, Engineering, and Regional Quality Managers.
  • Participate in daily production meetings, toolbox talks, and cross-functional Teams meetings.
  • Communicate quality risks, customer concerns, and operational issues in a timely manner.
  • Escalate issues requiring Regional Quality Manager involvement while independently resolving routine site-level quality matters.

Requirements

• Associate degree in Engineering Technology, Manufacturing Technology, Quality, Business, or related discipline; equivalent experience considered.
• Minimum 3 years of experience in manufacturing, metals processing, distribution, machining, fabrication, or industrial operations.
• Working knowledge of Quality Management Systems.
• Experience with Root Cause Analysis and Corrective Action methodologies.
• Ability to read engineering drawings and customer specifications.
• Experience using standard inspection equipment.
• Strong Microsoft Office and Microsoft Teams skills.
• Experience with ERP systems and quality software.
• Excellent organizational, communication, and problem-solving skills.

Preferred Qualifications

• Experience within a metals service center or industrial distribution environment.
• Knowledge of PPAP, APQP, FAI, ISIR, CAR, CAPA, and ISO 9001.
• Experience supporting OEM customers.
• Lean or Six Sigma certification.
• Experience supporting internal and supplier audits.
• Familiarity with Power BI or similar reporting tools.

Benefits

• Medical, dental, and vision insurance available immediately upon hire
• Paid vacation and sick time
• 10 paid holidays
• 401(k) savings plan with company match
• Paid parental leave
• Tuition reimbursement and employee discounts

Pay

Target compensation: $78,000 to $83,000

Pay range: $64,000 - $96,000