Quality Assurance - Specialist, Quality Assurance

Duties and responsibilities

• Conduct regular inspections and audits of the warehouse to evaluate the quality and condition of the stored products.
• This may involve checking for proper packaging, labeling, storage conditions, and compliance with relevant regulations or industry standards.
• Conduct regular audits of warehouse processes to ensure team members are following established standard work, processes, and procedures.
• Discrepancies found in the process adherence are to be addressed immediately with the Department Manager or Assistant Department Manager and notated in the communication log.
• Maintain accurate documentation and records of all quality-related activities, such as inspection reports, audit findings, and corrective actions taken.
• These records serve as evidence of compliance and provide a basis for continuous improvement.
• Identify and analyze product defects or quality issues to determine their root causes.
• Collaborate with Operations Leaders to investigate and implement corrective measures to prevent future occurrences.
• Evaluate and monitor the quality performance of suppliers and vendors providing goods to the warehouse.
• This may involve conducting supplier audits, assessing their quality management systems, and establishing performance metrics to ensure the delivery of high-quality products.
• Continuously seek opportunities to improve warehouse quality processes and procedures.
• This can include suggesting and implementing efficiency enhancements, cost-saving measures, and quality control initiatives to optimize overall operations.
• All other duties and responsibilities as assigned.

Required Skills/abilities

• Understanding of fulfillment/distribution center/warehouse processes and flow.
• Great communication and interpersonal abilities.
• Able to work in a collaborative team environment.
• Sharp attention to detail, strong organizational skills, and ability to prioritize tasks.
• Able to multitask and manage time efficiently.
• Able to lift and move heavy merchandise items.
• Flexible schedule, including ability to work on weekends, as needed.
• Excellent computer skills required.

Education and experience

• 2 years of Quality Auditing experience within a warehouse or related environment.
• Ability to analyze and identify patterns in large data sets.
• Inventory Management experience.
• Previous experience utilizing a warehouse scan gun.
• Excellent understanding of Excel.
• Attention to detail and basic math skills are required.
• Demonstrated problem solving skills are needed.
• WMS experience preferred.
• High school diploma or equivalent.

Physical requirements

• Standing, walking, bending, squatting most of the time.
• Repetitive motions including pushing & pulling with hands most of the time.
• Frequently carrying up to 25 lbs.
• Seldom sitting or crawling.