Quality Assurance Specialist (QA Specialist)

About the role

The Quality Assurance Specialist performs routine monitoring work and uses statistical sampling, auditing, and observation of work to ensure consistent compliance with policies and procedures.

Essential Functions

• Conducts monitoring and makes recommendations for improvement; maintains documentation on program reviews.
• Compiles required monitoring documents and submits responses to the Quality Assurance Lead.
• Provides technical assistance on workforce services programs.
• Maintains knowledge on current and future programs to ensure compliance with laws and regulations.
• Performs other related duties as assigned.

Required Skills/Abilities

• Knowledge of workforce development, economic development, business intelligence, trends, and project management.
• Understanding of effective management techniques, including planning, strategy development, implementation, outcome assessment, and accountability.
• Familiarity with applicable federal, state, and local laws and regulations.
• Knowledge of the Integrated Service Principles.
• Experience with quality control, auditing, or performance monitoring.
• Proficiency with word processing, spreadsheets, technology, and general computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem‑solving, critical‑thinking, organizational, and detail‑oriented abilities.
• Strong verbal and written communication skills.
• Ability to analyze and interpret information and data and provide relevant feedback for action.

Education and Experience

• High School Diploma or GED required.
• Associate’s or undergraduate degree preferred.
• 1–2 years of relevant experience required; additional relevant work experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with a good driving record.
• Bilingual in English and Spanish preferred.

Physical Demands

• Occasional lifting of up to 10 pounds.
• Standing, sitting, bending, and walking as needed to perform job duties.
• Requires visual acuity, speech, and hearing.
• Primarily office‑based work environment with occasional driving and travel.
• Flexible hours may be required.
• Reasonable accommodations may be made for individuals with disabilities.

Company Overview

C2 Global Professional Services (C2 GPS) leads innovative workforce and career services across Texas, Florida, and Southern Nevada. Known for exceptional customer service, we build strong community relationships and empower job seekers to secure meaningful roles and advance their careers. Our core values—Respect, Communication, Customer Engagement, and Ingenuity—drive our commitment to excellence and rapid growth.

Benefits

• Health Insurance (including low‑cost employee‑only options)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(k) with 100 % employer match up to 6 % of employee contributions
• Dental, Vision, and Life Insurance
• Short‑ and Long‑Term Disability
• Pet Insurance