Quality Assurance Specialist III

About the role

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Responsibilities

• Auditing, including broker standard audits;
• Support services (Patra, I-support);
• EPIC data analysis;
• Report generation;
• SharePoint management;
• Account transition desk;
• Ledging projects;
• Leading projects;
• Licensing/surplus lines.

Qualifications

• Five or more years of experience in insurance or experience in analysis in another industry.
• Enthusiasm: must be team-oriented, positive, highly energetic, and results-oriented.
• Conscientiousness: must maintain and achieve a high standard of professional and personal excellence.
• Demonstrated independent judgement and decision-making.
• Strong organizational skills with the ability to multi-task and prioritize, for self as well as for others.
• Proactive approach to problem-solving.
• Effective oral and written communication and interpersonal skills.
• Accepts responsibility for own actions; reacts well under pressure, follows through on commitments with the ability to meet deadlines in a timely and efficient manner.
• Overall proficiency with hardware, software systems, and computer literacy.
• Knowledgeable on how to input tickets.
• Regularly participates in or leads projects to improve internal processes as well as individual issues, including sensitive/confidential projects.