Quality Assurance Specialist, HPI, HomeBase II

Who We Are

CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We offer more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We serve over 72,000 individuals and families annually at 100 locations, including 10,000 youth. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers.

Program Overview

HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Services include assistance with public benefits, housing, education, health care, and other issues that could impede stability.

Quality Assurance Specialist

• Conduct regular audits of client case files (both electronic and physical) to ensure compliance with program policies, procedures, funding requirements, and relevant regulations.
• Evaluate the accuracy, completeness, and consistency of client intake documentation, assessments, service plans, progress notes, closing summaries, and other required forms.
• Verify that eligibility criteria for the homelessness prevention program have been correctly applied and documented.
• Assess the quality and appropriateness of services provided, as evidenced in case notes and service plans, ensuring they align with client needs and program goals.
• Review documentation related to financial assistance, ensuring proper authorization, disbursement, and tracking of funds.
• Identify and document instances of non-compliance, errors, inconsistencies, or areas needing improvement within case records.
• Prepare detailed audit reports summarizing findings, highlighting trends, and providing specific recommendations for corrective action.
• Communicate audit findings to management in writing in a clear and constructive manner.
• Track and follow up on the implementation of corrective action plans to ensure deficiencies are addressed.
• Participate in the development and revision of program policies, procedures, and forms to enhance documentation quality and compliance.
• Maintain a thorough understanding of relevant laws, regulations, and best practices in homelessness prevention and case management.
• Maintain confidentiality of client information in accordance with privacy regulations and program policies.
• Utilize data management systems and software to track audit activities and generate reports.
• Contribute to the development and monitoring of quality assurance indicators and performance metrics.
• Prescreen clients for eligibility, review and complete client enrollment. Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Close cases as per HomeBase procedure.

Minimum Education/Experience Required

• Bachelor’s degree with two (2) years of relevant experience, or
• Associate’s degree with one (1) year or relevant experience, or
• High school diploma or GED with five (5) years of relevant experience.

Other Requirements

• A high degree of professionalism and understanding of confidentiality.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Knowledge of, and experience with, New York City Housing and Public Assistance Systems.
• Reliable, energetic, positive, proactive, team player.

Compensation

$49,862.30 – $54,119.70 annually

Status

Full-time (35 hours per week)

Benefits

• Health insurance
• Dental insurance
• 403(b) retirement plan with employer match
• Paid time off (vacation, personal, and sick time)
• Paid holidays

About the Role

The Quality Assurance Specialist ensures compliance with program policies, evaluates client case files, and contributes to the development of quality assurance indicators and performance metrics.