Quality Assurance Specialist, HomeBase

Responsibilities

• Conduct regular audits of client case files (both electronic and physical copy) to ensure compliance with program policies, procedures, funding requirements, and relevant regulations.
• Evaluate the accuracy, completeness, and consistency of client intake documentation, assessments, service plans, progress notes, closing summaries, and other required forms.
• Verify that eligibility criteria for the homelessness prevention program have been correctly applied and documented.
• Assess the quality and appropriateness of services provided, as evidenced in case notes and service plans, ensuring they align with client needs and program goals.
• Review documentation related to financial assistance, ensuring proper authorization, disbursement, and tracking of funds.
• Identify and document instances of non-compliance, errors, inconsistencies, or areas needing improvement within case records.
• Prepare detailed audit reports summarizing findings, highlighting trends, and providing specific recommendations for corrective action.
• Communicate audit findings to management in writing in a clear and constructive manner.
• Track and follow up on the implementation of corrective action plans to ensure deficiencies are addressed.
• Participate in the development and revision of program policies, procedures, and forms to enhance documentation quality and compliance.
• Maintain a thorough understanding of relevant laws, regulations, and best practices in homelessness prevention and case management.
• Maintain confidentiality of client information in accordance with privacy regulations and program policies.
• Utilize data management systems and software to track audit activities and generate reports.
• Contribute to the development and monitoring of quality assurance indicators and performance metrics.
• Prescreen clients for eligibility, review and complete client enrollment.
• Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Close cases as per HomeBase procedure.
• Other duties as assigned.

Qualifications

• Bachelor’s degree with two (2) years of relevant experience, or
• Associate’s degree with one (1) year or relevant experience, or
• High school diploma or GED with five (5) years of relevant experience.

Skills

• A high degree of professionalism and understanding of confidentiality.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Knowledge of, and experience with, New York City Housing and Public Assistance Systems.
• Reliable, energetic, positive, proactive, team player.

Pay

$49,862.30 – $54,119.70 annually

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Schedule

Full-time