Quality Assurance Specialist-EN

About the role

Join our team as a Quality Assurance Specialist professional supporting training center operation. In this role, you will help implement and maintain a robust quality management system, conduct audits, and ensure adherence to regulatory, contractual, and customer requirements. You will collaborate with cross-functional teams and local auditors to promote a consistent, high-quality compliance culture across multiple locations.

Responsibilities

• Implement and monitor the Quality Assurance (QA) and compliance monitoring system across training centers in South, Central, and North America.
• Actively participate in QA audits across CAE Dallas training centers and other training locations throughout the Americas.
• Establish and oversee local QA auditor teams, as needed.
• Plan, coordinate, execute, and document site Quality/Compliance audits to ensure adherence to:
• Civil aviation authority regulations
• Applicable contractual requirements
• Relevant customer requirements
• Maintain records of completed audits, non-conformances, and corrective and preventive actions.
• Ensure follow-up actions are completed within agreed timelines and escalate non-compliance issues when necessary.
• Identify and coordinate improvements to the QA/compliance monitoring system.
• Verify that organizational policies and procedures:
• Align with regulatory requirements
• Effectively mitigate quality and compliance risks
• Provide feedback on training and business processes (e.g., Q-Pulse/Enlighten or TCOM).
• Prepare and conduct quarterly Quality Management Reviews with key stakeholders and regulatory representatives.
• Ensure QA reporting aligns with global QA policies, objectives, and best practices.
• Deliver or coordinate Quality Management System (QMS)/Compliance Monitoring training across training locations.
• Train, coordinate, and oversee the work of local quality auditors across the Americas.
• Perform secondary duties when required (e.g., Export/ITAR control reviews).
• Operate with functional supervisory responsibility for local QA auditors (no direct reports).
• Exercise sound business judgment while adhering to budget considerations (no direct budget ownership).

Requirements

• Minimum 2 years of experience in quality assurance or compliance auditing in the aviation industry.
• Basic knowledge of aviation regulatory principles.
• Functional proficiency in written and spoken English.
• Strong organizational skills with the ability to manage multiple tasks across locations simultaneously.
• Ability to collaborate effectively with internal stakeholders (e.g., operations, training, technical teams).
• Ability to interact professionally with external stakeholders, including customers and regulators.
• Proficiency in standard IT tools and systems.

Qualifications

• Experience in pilot training, aircraft operations, or simulator training center environments.
• Working knowledge of quality management systems (e.g., Q-Pulse, Enlighten, TCOM).
• Demonstrated ability to support and promote a quality and compliance culture.