Quality Assurance Specialist - Clinic
The new hire rate starts at $17.00 per hour, dependent on experience and qualifications.
About the role
The Quality Assurance (QA) Specialist assists the Practice Manager and the Director of Clinic Services with ensuring that processes, clinical documentation, and services meet established quality standards and regulatory requirements. This role includes supporting credentialing, conducting audits, collecting and analyzing data, and collaborating on process improvement efforts.
Responsibilities
- Provides detail-focused reviews of clinical documentation to ensure quality, regulatory compliance, and audit-readiness.
- Conducts monthly utilization reviews to meet compliance requirements for quarterly reviews.
- Provides analysis of audits completed and identifies any patterns in the data and areas where improvement may be needed.
- Assists new staff with completing and submitting licensing credentialing paperwork.
- Provides training on the EHR for new staff members and supports clinical and administrative staff with ongoing support as a Superuser.
Requirements
- Minimum two years of progressively responsible experience working in a healthcare or human services organization.
- An Associate’s Degree required, preferably in a human services field.
- Must be highly organized, detail-oriented, and able to meet deadlines.
- Strong proficiency in Microsoft Office products and ability to learn new software, including eClinicalWorks.
- Knowledge of requirements of accrediting and regulatory agencies preferred.
Benefits
- 401K Employer Match
- Health, dental, and vision insurance
- Group Life Insurance
- Paid Time Off
- Tuition Assistance
- 12 paid Holidays
About The Arc
The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs. We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.